kareem salama ghonaim
i'm ready
Faisal, Giza, EgyptWork Experience
Customer Service RepresentativeFull Time
Vodafone UK
Mar 2014 - Present -11 yrs, 3 months
Egypt , Giza
- Job Details:Conferred with customers by telephone in English. Provided information about products and services and answered customer’s inquiries. Resolved customer’s services or billing complaints to make sure the service level agreements are met and customer satisfaction is maintained. Offered and promoted new products and services for our customers to benefit from them. Handled payments from the customers through different payment methods.
Customer Service RepresentativeFull Time
Mobinil
Aug 2012 - Jan 2014 -1 yr, 5 months
Egypt , Cairo
- Job Details:Conferred with customers by telephone in Arabic. Provided information about products and services and answered customer’s inquiries. Resolved customer’s services or billing complaints to make sure the service level agreements are met and customer satisfaction is maintained. Offered and promoted new products and services for our customers to benefit from them. Acted as a team leader for our new team members as a task from my direct manger.
SalesmanInternship
Papyrus
Jan 2010 - Mar 2010 -2 months
Egypt , Giza
- Job Details:Communicated with foreign customers. (Russian-English). Sold papyrus paintings to the customers. Explained the story behind each painting.
Education
Bachelor's degree of Commerce in accounting
Cairo University (CU)Jan 2006 - Jan 2010 - 4 yr
Achievements
I have more than 2 years of proven experience providing customer service for 2 different international companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
Languages
Arabic
FluentEnglish
AdvancedRussian
Intermediate
Training & Certifications
Life Skills Workshop
Waha·2014English Course
Berlitz language center·2014English Course
Berlitz Language center·2014Russian Course
Russian Culture center·2009