Kareem Mohamed mansour elmougy

Senior Customer center RepresentativeFull Time

• Job Details:Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 263 million customers worldwide and employs 105,000 people in France Job roles: Shop developments for better business interaction • leading tasks responsibility and evaluation • Leading team for shift tasks • Shop colleges training and presentation materials • Troubleshooting customer technicality problems • High sales rep on the top shop sales agents. • Training quality standards • New strategies implantations in shop raising sales process and eliminations for mistakes • strong relations with customers and strong tide between the coworkers. and mangers to deploy the basics that should be in our working behavior • new structure and rules and new ideas keeping and increasing cusotmer interaction. •handling customers inquires and complaints. •grant high quality of after sales services. •provide excellent knowledge of all orange services ,products and offers and promotions. •achieve the required SL and IVR targets. •High awareness of the competitions updates in products and services with high ability of comparing. •communicate effectively with other departments in order to provide customer service standards.