Kareem Ayman Ali eldakar
IT Help Desk at Nile Crystal (Misr Travel)
Imbaba, Giza, EgyptWork Experience
IT Help DeskFull Time
Nile Crystal (Misr Travel)
Jun 2024 - Present -1 yr
Egypt , Giza
- Job Details:Provided first-line technical support to employees, resolving hardware, software, and on-site IT issues. Diagnosed and repaired hardware issues, including PCs, printers, and network devices. Installed and configured operating systems, business applications, and network peripherals. Delivered clear and effective technical assistance to non-technical users, ensuring high customer satisfaction. Managed and maintained CCTV systems, including installation, troubleshooting, and upgrades.
Pilot Security
Jan 2023 - Jun 2024 -1 yr, 5 months
- Job Details:Installed, configured, and maintained CCTV surveillance systems. Monitored system performance and ensured continuous operation. Diagnosed and resolved hardware faults and system errors. Conducted routine inspections and preventive maintenance to minimize downtime.
Education
Bachelor's Degree in Management Information Systems
Modern Academy for Engineering and Technology (MIS)Jan 2016 - Jan 2020 - 4 yr
Skills
Languages
English
Intermediate