Kareem Mohamed Abdou Ali

Senior Information Technology Support EngineerFreelance / Project

• Job Details:Escalating technical issues to the relevant parties when needed and following up till the issues are closed.  Ensuring all standards and procedures are followed and maintained.  Answering queries and resolving issues relating to usage of standard applications and IT services.  Providing monthly help desk reports.  Designing, maintaining, and supporting the network infrastructure.  Monitoring system performance and ensuring reliability and availability.  Recommending infrastructure solutions to meet the business requirements in compliance with IT policy & procedure.  Providing Level 2 support and troubleshooting as and when required.  Good general understanding of IT principles such as Networks, Hardware and Domains  Working knowledge of leading software packages such as MS Office, Adobe Acrobat,etc  Good working knowledge of Operating systems such as Windows 10 and Mac OS  Software and applications installation and troubleshooting  Good experience in End User device hardware and software troubleshooting  Good experience of supporting devices such as Printers and Meeting Room equipment  Knowledge of supporting mobile devices, in particular iPhones\iPad  Experience with building, configuring, replacing and troubleshooting EUC  hardware components  Awareness of Data Backup principles.  Familiarity with virtual, MDM and VPN environments  knowledge and familiarity with devices in Network and Compute environment  Soft Skills & Appearance  Exceptional customer facing Skills

IT Systems & Support AnalystFull Time

• Job Details:Provides technical support and advice to IT end-users to prevent, troubleshoot and resolve IT issues. Analyses issues to identify root cause and suggest ways to avoid reoccurrence. Manages the configuration and installation of desktop IT software on computers and other devices. Resolves all IT support incidents and requests in accordance with the associated service level agreements (SLA). Manages and maintains all user support information in the IT ServiceDesk system, including ticket classification, prioritising, escalation and actions. Documents solutions and procedures to share across IT group and business users. IT Asset Management Manages assignment, configuration, support and repairs of user computing devices and accessories, including laptops and smart phones. Ensures all company IT assets (hardware and software) are accurately managed for inventory, licensing and budget purposes, including maintaining IT assets databases and documentation. Works with IT suppliers and internal Procurement teams to acquire IT assets in compliance with company commercial policies, including ensuring IT technical specifications and competitive bidding requirements are met. Coordinates with HSE and local authorities to manage the appropriate disposal or recycling of consumables and obsolete or damaged IT assets. Business Relationship Management Obtains feedback from IT system end-users on the impact of incidents and the quality of services provided, including improvement suggestions. Provides IT system training to company staff, including user onboarding and IT Security awareness policies and guidance. Demonstrates IT as a proactive business support partner. Information Security & IT Assurance Supports the technical implementation and ongoing maintenance of Information Security solutions in response to the changing cyber-security threat landscape. Supports the implementation and testing of IT Disaster Recovery/Business Continuity solutions for critical data, applications, systems and networks, including plant ICS systems. Follows all IT Change Management processes and best practice to minimise the risk of business system outages by properly planning, testing and documenting system changes. IT Operations and Infrastructure Administration Performs administration of on-premise and cloud software and systems as needed. Ensures general business resources including printers, meeting room equipment and access control systems are working effectively. Coordinates with HR, Facilities and suppliers for any office moves or new staff arrivals involving IT equipment provisioning, Kareem Ali Date of birth: 20 Sep 1983 Nationality: Egyptian Gender Male (+20) 1020142154 Mr.kareem.ali@Gmail.com:Linkedin : www.linkedin.com/in/kareem-m-ali Skype: kareem.ali209 New Maadi, Cairo, Egypt About me: Methodical network administrator with 12 years of experience in supporting serverenvironments. Resourceful in managinganetwork infrastructure andoptimizing theenvironment whilereducingredundancy.Capableoftroubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements ofproject scope.Excellentcommunicatorwheninterfacingwithotherteams, vendors, and end-users. 2 / 3 cabling etc. Supports evaluation of new technology solutions and equipment to help identify cost-effective ways of delivering required functionality, including participating in new IT system testing. Closely manages critical local telecoms services and links (internet, voice and wireless). General working practices Customer service orientation, including professionalism and managing user expectations. Communicates effectively when supporting end users, either in-person, via phone, email, messaging or using IT ServiceDesk application. Promotes IT as a proactive business partner and advisor, instead of a reactive ‘order taker’. Challenges status-quo and current IT practices/solutions to continually search for and suggest more efficient or cost-effective ways of working. Understands the 24/7 nature of Gulf Cryo business and is able to respond to urgent IT support needs and/or scheduling of activities outside of normal business hours to minimize impact. Follows all company policies, including strict adherence to HSE standards to always work safely to avoid risk of harm to self, others or the environment.

Senior IT EngineerFull Time

• Job Details:• Checks pre-installation requirements and site preparations for new hardware installations. • Troubleshooting applications. • Create users. • Install all applications according to user’s needs. • Install all new hardware system and software for networks. • Document network/system problems and resolution for future reference. • Monitor system performance and implement performance tuning. • Manage user accounts permissions. • Monitor & Resolve tickets. • Manage Domain Controller. • Control system employing in server/client applications. • Troubleshoots data communication issues (dial-up and Internet). • Manage and administrate office 365 environment .