Kareem Mohamed Hedaya

Credit AnalystFull Time

• Job Details:• Conducted thorough analysis of financial statements, credit histories, and market conditions to assess creditworthiness. • Preparing Credit memos by (calculating credit grading, ensuring positive customer inquiries, performing financial and credit analysis) • Conducting industry research by investigating the industry and market in which the lender operates to identify potential risks and trends that may affect their creditworthiness. • Examined market trends and economic indicators impacting borrowers' ability to make loan repayments.

Customer ServiceFull Time

• Job Details:• Achieve and exceed assigned sales targets. • Handled problems and provided solutions for clients. • Assisted in bank product sales and provided service and information to assist clients. • Delivered excellent customer support by addressing inquiries and resolving issues efficiently. • Consistently achieved high customer satisfaction scores through effective communication and problem-solving. • Contributed to team goals by handling high volumes of customer interactions during peak periods.

Operation OfficerFull Time

• Job Details:• Manage daily banking operations, including account maintenance, fund transfers, and transaction processing. • Handle escalated issues related to transactions, accounts, or services. • Ensure compliance with regulatory requirements, including KYC policies. • Support front-line staff in resolving escalated customer issues and inquiries.