Basic Info

Kareem Mahmoud

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Sales Account Manager at Global Solutions

Experience Details

IT Sales Account Manager

Engineering - Telecom/Technology, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

-Present our Company and our products and services
-Take sessions and courses online to get more info about Products
-Arrange Meetings to Demand (opportunities & Forecasts) & attend tenders
-Delivering sales presentations to high-level executives
-Ensure promotions and marketing activities with customers & distributors
-Manage my Pipeline (opportunities & forecasts) that must be over 150% from my quota
-Put Margins & Prices
-Contact with distributors to reach and deliver customer needs
-Compare between all distributors prices & technical specs also to check the availability
-Managing a portfolio of accounts
-Recommend solutions that achieve work efficiency and cost deduction
-Take specs or recommend according to customer needs
-Using an existing network of industry contacts to generate new business
-Ensuring necessary actions are undertaken by the account team
-Building a database
-Maintaining and expanding relationships with existing clients
-Try to achieve sales targets
- Completing administrative work and Prepare All Reports (minutes of meetings, pipeline analysis, others)
-Follow up with customers & Distributors to get feedback also to reach target prices
-Close & finish deals


Company Details

Global Solutions

Giza, Egypt

51-100 employees

Information Technology Services

http://www.globalsolutions-eg.com/

Aug 2017 to present (2 months)
IT Sales Account Manager at Interact Technology Solutions

Experience Details

IT Sales Account Manager

IT/Software Development, Installation/Maintenance/Repair

Entry Level

-Present our Company and our products and services
-Take sessions and courses online to get more info about (Commercial & Enterprise )products
-Arrange Meetings to Demand (opportunities & Forecasts) & attend tenders
-Delivering sales presentations to high-level executives
-Ensure promotions and marketing activities with customers & distributors
-Manage my Pipeline (opportunities & forecasts) that must be over 150% from my quota
-Managing a portfolio of accounts
-Recommend solutions that achieve work efficiency and cost deduction
-Take specs or recommend according to customer needs
-Using an existing network of industry contacts to generate new business
-Ensuring necessary actions are undertaken by the account team
-Building a database
-Maintaining and expanding relationships with existing clients
-Try to achieve sales targets
- Completing administrative work and Prepare All Reports (minutes of meetings, pipeline analysis, others)
-Follow up with customers to get feedback also to reach target prices
-Close & finish deals


Company Details

Interact Technology Solutions

Cairo, Egypt

101-500 employees

Information Technology Services

www.interactts.com

Aug 2016 to Aug 2017 (1 year)
Technical support advisor at RAYA_Etislat United Arab Emirates

Experience Details

Technical support advisor

Customer Service/Support

Entry Level

-Resolve customer complaints via phone, email, mail, or social media.
-Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
-Troubleshoot technical problems(internet-receiver-landline)
-Assist with placement of orders, refunds, or exchanges.
-Advise on company information.
-Take payment information and other pertinent information such as addresses and phone numbers.
-Place or cancel orders.
-Answer questions about warranties or terms of sale.
-Act as the company gatekeeper.
-Suggest solutions when a product malfunctions.
-Handle product recalls.
-Attempt to persuade customers to reconsider cancellation.
-Inform customer of deals and promotions.
-Sell products and services.
-Utilize computer technology to handle high call volumes.
-Close out or open call records.
-Compile reports on overall customer satisfaction.
-Read from scripts.
-Handle changes in policies or renewals.


Company Details

RAYA_Etislat United Arab Emirates (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

http://www.etisalat.ae/

Oct 2015 to Aug 2016 (10 months)
Network engineer (intern) at Automated systems laboratory

Experience Details

Network engineer (intern)

Installation/Maintenance/Repair

Entry Level

this is not a company it is a military unit works in installing and configuring network
and IPs camera, I was trainee and I was spending my labor duration in it so I got experience in how to:-
1-connect cables(UTP & Fiber Optics) and faceplates to Racks and patch panel through patch cords and test them
2-configer switch and upload IPs and make spinning tree and trunk commands on HP & Cisco switches also install CCTV cameras and connect them to DVR or NVR
3- Draw nodes and create site Plans


Company Details

Automated systems laboratory

Cairo, Egypt

51-100 employees

Computer Networking

N/A

Jun 2014 to Jun 2015 (1 year)

Education

BS in Computer Science

Education Details

BS

Computer Science

Higher Technological Institute 10th of ramadan city, Egypt

Not specified

(Network introduction,Computer Networks ,Network Protocols , Network Security ,web design , System Analysis , C++.C#.Java. HTML, SQL .SQL lite. Math, Physics, Electronics, etc)

N/A

Higher Technological Institute 10th of ramadan city
2008 - 2013

Training and Courses

CCNA at IT gate
Jun 2012

Training/Course Details

CCNA

Jun 2012

IT gate

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicCCNACRMComputer NetworkingComputer ScienceCreativeCustomer ServiceE-commerceEnglishFlexibleITIT Sales Account ManagerInformation TechnologyInformation Technology ServicesInstallationInternetInternet ResearchLeaderMaintenanceMicrosoft OfficeMicrosoft VisioNetwork EngineerOdooPresenterRAYA_Etislat United Arab EmiratesRepairSales & MarketingSoftware DevelopmentSupportTechnical Support Advisor

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

1-3 years

Odoo

Odoo

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Intermediate

: High

:

1-3 years

CCNA

CCNA

: Beginner

: High

:

1-3 years

Fields of Expertise

Sales & Marketing

Sales & Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Information Technology

Information Technology

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Presenter, Creative, Flexible / Adaptive

Online Presence

Kareem_mohamed002@outlook.comkareem002.blogspot.com

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