Kareem Taha

Customer Service

• Job Details:Assisted clients in understanding the company's web services, including CV creation, website design, and digital solutions. Addressed customer inquiries, concerns, and technical issues efficiently, ensuring a high level of satisfaction. Guided clients through the CV design and revision process, ensuring their preferences and career objectives were met. Maintained accurate records of customer interactions, feedback, and resolutions in the company’s CRM system. Collaborated with the design team to relay customer feedback and implement necessary improvements. Handled complaints professionally, providing timely solutions and escalating complex issues to the appropriate departments. Followed up with clients to ensure their needs were met and provided additional assistance when required. Assisted in developing FAQs and support documentation to improve customer self-service options. Contributed to team meetings and training sessions to enhance customer service strategies and performance.