kareem Adel Mohamed

Head OF E-commerceFull Time

• Job Details:Led the development and execution of comprehensive e-commerce strategies that increased online sales by X% in KSA market. Implemented data-driven marketing campaigns, optimizing customer acquisition and retention for e-commerce platforms. Managed cross-functional teams including digital marketing, customer service, and logistics to ensure seamless online shopping experience. Developed partnerships with key vendors and third-party service providers to enhance product offerings and delivery efficiency. Oversaw the integration of new technologies and payment gateways to improve website performance and security. Analyzed e-commerce metrics and customer behavior to continuously improve user experience and maximize revenue. Directed the design and execution of loyalty programs and promotional strategies that boosted repeat purchase rates and customer lifetime value in the KSA market. Directed the design and execution of loyalty programs and promotional strategies that boosted repeat purchase rates and customer lifetime value in the KSA market.

Operations ManagerFull Time

• Job Details:• Setting action plans and monitoring the progress • Create and implement policies and procedures for effectively archiving electronic records. • Establish short-term and long-term goals for the archiving operations to ensure continuous improvement. • Managing all Operation teams handles all Supportive Department •Ensure excellent liaison and communication are always in place for Operations and logistics, And make sure our business modules match our plan • Managing and evaluating the team’s daily tasks & operations • Monitor the quality of archived materials, ensuring they are correctly indexed, stored, and accessible. • Oversee the maintenance and upgrading of the electronic archiving systems. • Track the performance of the archiving system, using metrics and KPIs to assess efficiency and effectiveness. • Establish and maintain disaster recovery plans for the archived data. • Ensure regular backups are performed and securely stored.

Senior Operations SupervisorFull Time

• Job Details:• Setting action plans and monitoring the progress • Coordinator: Managing Outbound & Inbound Emails/Calls/Cases • Monitoring performance of ground operations on the day and interval level; to proactively ensure there are no delays to active orders. Ensuring continuous improvement by exercising the efficiency of current processes, measuring the impact on customer experience and on business relationships with our partners. • Managing all Operation teams handles all Vendors inquiries, customers’ feedback on products and create action plans accordingly • Ensure excellent liaison and communication is always in place between Customer Service, Vendor Management, Marketing, Finance, Operations, Logistics, and Aftersales teams. • Managing and evaluating the team’s daily tasks & operations • Generating periodic reports to measure vendors’ performance • Working on daily projects that facilitate and maintain our relationships with Vendors. • Started Help Desk project to facilitate our communication with Vendors and report vendor queries such as delays in disbursement of payments to the management for corrective actions •Help and coordinate vendor processes and methods to approve vendors