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kareem hesham Muhammad

Workshop Engineer & Service Advisor at AL SAAD AUTO CENTER

Helwan, Cairo, Egypt

Work Experience

Ghabbour Auto

  • Supply Quality AssuranceFreelance / Project

    Mar 2024 - Present -1 yr, 3 months

    Egypt , Cairo

    • Job Details:• Accountable for x of parts . • Resolve non conformities and follow up corrective actions. o Coordinated with purchasing & localization departments to improve suppliers performance for over 60 local cars parts, o Conducted supplier audits to enhance process improvement and standardization . o Gave the final decision for new localized parts trials o Resolved non-conformance of the supplied parts and warranty issues also followed up with suppliers for completion of corrective actions. o Managed any change either in the product or the process at the supplier’s side. o Preformed suppliers evaluation on periodic bases.
  • Quality Engineering & WarrantyFull Time

    Jan 2024 - Present -1 yr, 5 months

    Egypt , Cairo

    • Job Details:Ensure & validate the warranty policy implementation for the entire local manufacturing passenger vehicle during PDI, at the sales stage and after sales. • Develop the required technical & statistical analysis - (annual, quarterly& monthly) regarding the top defective items (cost wise & count wise) based on the warranty claims for the PC. • Send and follow up the warranty notifications reports with QC, QA, PR, and Localization. • Responsible for Reimbursement of Local Parts within Warranty for PC. • Communicate with the local suppliers for quality issues related to the warranty. • Collect all data from the Oracle system. • Provide the needed technical support, regarding to the warranty issue to SC and TS team. • Provide the needed technical support regarding the warranty issue • to CRM and AS warranty.
  • Workshop EngineerFull Time

    Nour Eldin Elsherif For Trading Vehicles

    Jun 2023 - Dec 2023 -6 months

    Egypt , Cairo

    • Job Details:-Ensures that repairs are carried out within promised delivery time & estimated cost. -Avoids unnecessary replacement of spare parts. -Orders and follows up parts orders with Parts Department. -Inspects & test drives vehicle on which repairs are performed. -Returns those vehicles failing the quality control inspection to the technician who performed work. -Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist/ guide him to solve the problem. -Conducts OJT for his group technicians. -Proper utilization of service facilities e.g. equipment, SST. Manuals, .etc. -Ensures that proper maintenance is carried out on equipment, assigned to his group.
  • OPERATIONS MANAGERFull Time

    WHISKERS

    Feb 2020 - Jul 2020 -5 months

    • Workshop Engineer & Service AdvisorFull Time

      AL SAAD AUTO CENTER

      Jan 2020 - Present -5 yrs, 5 months

      • Education

        • Bsc in MECHATRONICS

          University of Wales

          Jan 2016 - Jan 2022 - 6 yr

        • Bachelor's Degree in MECHATRONICS

          Modern University for Technology & Information - MTI

          Jan 2021 

        • High School - Thanaweya Amma

          Umm Al-Qura Private Schools

          Jan 2014 

        Achievements

        Beginner to Pro - Excel (2024)

        Skills

        • Diagnose
        • Repairing
        • Communication skills
        • Maintenance
        • Follow Up
        • Upselling
        • Maintenance Engineer
        • Mechanical Engineering
        • workshop engineering
        • Automotive Maintenance
        View More

        Languages

        • Arabic

          Fluent
        • English

          Advanced

        Training & Certifications

        • Air conditioning diagnosis

          GB Academy·2024
        • Automatic Transmission Basics

          GB Academy·2024
        • six Speed automatic Transmission Diagnosis

          GB Academy·2024
        • Air conditioning diagnosis Beginner to Pro

          GB Academy·2024
        • Beginner to Pro - Excel

          Udemy·2024
        • General Administration of Representative Aviation

          EGYPTAIR·2021
        • General Administration of Representative Aviation

          EGYPTAIR·2021
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