Kareem Esmail

real estate cold caller

• Job Details:contacted 150+ leads/day for u.s. real estate clients, built rapport and passed warm leads to closers, achieved targets consistently in a high-pressure sales environment

customer support specialist → sme → team leader

• Job Details:adapted quickly to workload and mastered the basics within 3 months, achieved all 7 performance kpis including upselling targets, supported 3 newly hired teams and helped them exceed targets, promoted after 1.5 years by passing 3 assessments to lead a team, coached agents from scratch to become top-performing individuals, moved into sme role delivering knowledge sessions and tips to agents, helped teams grow by providing technical and strategic support, transitioned to b2b cold calling after discovering a strong talent for it and chose it as a long-term career path