Karem Darwesh Abd El Rahman
Administrative Assistant
Hadayek Alkobba, Cairo, EgyptWork Experience
Virtual AssistantPart Time
Nasa IPTV
Aug 2021 - Mar 2022 -7 months
Egypt , Cairo
- Job Details:Activated new service subscriptions, renewals, and trials for customers. Processed global service charges using various payment methods. Assisted customers with inquiries, resolving hardware and software issues. Implemented marketing strategies to attract new customers and retain existing ones. Documented all interactions, sales, customer requests, and issues; actively reported to relevant teams.
Call Center AgentFull Time
National Bank of Egypt
Aug 2021 - Mar 2022 -7 months
Egypt , Cairo
- Job Details:Replied to customers through phone calls, messages, and emails in both English and Arabic. Addressed inquiries and resolved issues using frequently updated scripts. Documented and reported every customer case.
E-commerce ManagerPart Time
Betkoo
Jan 2020 - Jan 2021 -1 yr
- Job Details:Engaged with customers via messages to collect necessary data for purchases. Activated orders from messages and the website, sending receipts to the packaging and shipping team for fulfillment. Added new products to the Facebook page and website, including writing detailed descriptions and setting prices. Managed refunds, handled returned orders, and resolved customer complaints to ensure satisfaction.
Education
Bachelor's Degree in Legal
Ain Shams University (ASU)Jan 2021
Activities
Fundraiser at Model of European Union-Ain Shams University
Volunteering
Aug 2019 - May 2020 -9 months
Skills
Languages
Arabic
FluentEnglish
Advanced