kareem mahmoud alaa eldeen

Employee benefits operation ExecutiveFull Time

• Job Details:. Collaborating with the sales team to enhance portfolio growth . Communicating regularly with customers by telephoning or meeting them face-to-face to handle any problems or complaints and ensure that they are receiving an excellent customer service . Seeking innovative solutions to problems and processes to ensure customer satisfaction . Managing customer payment procedures and handling suspension cases . Managing the customer’s renewal process . Handling customers’ claims and requests using internal and customermandated procedures . Pre-authorizing the go ahead for treatment procedures for customers . Following up with customers to notify them of claim investigation results and any planned adjustments . Processing internal reports and meeting deadlines for completion . Communicating openly with supervisors and other team members to ensure accurate responses and to avoid duplication of effort,

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