kareem Osama Youssef

Contact Center agentFull Time

• Job Details:Handling inquires and complaints for 6 countries (UAE, Qatar, Kuwait, Oman, Bahrain, Kenya) through phone and email  Tracking orders for online purchases (food and non-food items)  Handlinig any purchases from the retail  Manage large amounts of inbound and outbound calls in a timely manner  Follow communication “scripts” when handling different topics  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives  Seize opportunities to upsell products when they arise  Build sustainable relationships and engage customers by taking the extra mile  Keep records of all conversations in our call center database in a comprehensible way  Frequently attend educational seminars to improve knowledge and performance level  Meet personal/team qualitative and quantitative targets

Duty managerFull Time

Call centar team leaderFull Time