kareem Magdy Sadeq

Team Manager/Deputy operation managerFull Time

• Job Details:Team manager / Deputy operation manager ( HSBC GSC ). I have team of 14 agents, responsible For all their performance, coaching and how they can achieve their targets . *Motivated Bank Manager passionate about providing excellent customer service and exceeded expectations. * Logical team manager skilled in problem solving and creative decision making. * Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operation. F)Auditing EXperience ( 4 years ): * Started gaining experience of the Internal audit since we had (group internal audit), I started to work with the audit team to generate (DIB , DIM , ITURs , SAMs & SOPs ) . * Started to attend sessions with the (BRCM , ISR & Regulatory compliance Managers and become one of the audit committee who is responsible to enhance the staff awareness related to HSBC Group and CBE regulations . *Started to be head of HBEG audit committee and till now arranging monthly audit exam to 100 % of the staff and sharing results with the higher management to know the findings and to work on it to close any finding that we have in our daily operation . * I was responsible to deliver the sessions to 100 % of the staff related to the ( HSBC Global Standards) & (Stream linning ) to raise the staff awareness in how to fight the (Financial Crime) and we passed the checks done on the site from the group when they wanted to know the staff awareness regarding the ( Deferred Prosocution Agreement - DPA ) which placed by UK , USA authorities in HSBC for 5 years . *Responsible for delivering the training of any kind of Financial Crime Compliance to fight the money laundering and corruption that might happen during our daily work . ,*Till now still working with the audit managers to enhance the staff awareness and I am the responsible for everything related to the audit team . G) *Certified from the HR to work with the recruitment team to perform the operational interviews with the interviewees .