kareem Abdel Maksoud

Aict

• Commercial Section HeadFull Time

  Jan 2024 - Present -1 yr, 5 months

  Egypt , Alexandria
• Logistics Section headFull Time

  Dec 2013 - Present -11 yrs, 6 months

  Egypt , Alexandria

  • Job Details:Reporting To: Head Of Terminal Operations Job Description - To ensure that the quality of service provided to customers dealing with Co. are up to the standards of Co. quality policy. - Work as a focal point between terminal and external parties dealing with the terminal. - Issues instructions and assigns duties to customer service. - Communicates with other departments, financial, planning and management to resolve problems. - Resolves complaints and answers questions of customers regarding services and procedures. - Reviews and checks work of subordinates such as reports, records and applications for accuracy and content and corrects errors. - Ensuring that there is no divulgence of any material to an outside party without the express permission of the executive. - Ensuring high customer care to external parties dealing with Co. through logistics centre. - Ensuring that Co. rights and bills are paid before releasing cargo to customers. - Making decisions regarding cargo release. - Makes recommendations to management concerning staff and improvement of procedures.
• Customer Service SupervisorFull Time

  Dec 2007 - Dec 2012 -5 yrs

  Egypt , Alexandria

  • Job Details:Reporting To: Terminal Manager Job Description - In case of any electronic data interchange failure between Co. customers and the terminal, implement Co. emergency paper procedures to ensure smooth gate operations. - Supervises and coordinates activities of team engaged in customer service activities. - Ensure that Co. customer service office is working efficiently and effectively in the required working time with sufficient staff capable to ensure smooth terminal gate operations. - Plans, Prepares and devises work schedules according to customer service team availability and work loads. - Observes and evaluates customer service team performance. - Coah the customer service team. - Communicates work procedures and company polices to staff. - Helps workers in resolving problems and completing work. - Making decisions regarding distributing staff between working shifts to ensure hot seat replacement during working hours in the logistics centre. - Routine exchanges of information to an outside party in the day to day performance of their duties
• Customer Service AssistantFull Time

  Dec 2006 - Jun 2007 -6 months

  Egypt , Alexandria

  • Job Details:Reporting To: Customer Service Supervisor Job Description : - Manage the daily cargo documentation of tractor gating in/out the terminal. - Replying to customer enquiries. - Keeping a good archiving of documents received from customers. - Communicating all relevant matters concerning the customer service in the logistics centre to the persons responsible.