Kamel Diaa El-Din

The View

• CRM project managerFull Time

  May 2017 - Present -8 yrs, 1 month

  Egypt , Giza

  • Job Details:-Serves as key point of contact for neighboring businesses( Technical, Facility and Security teams ), external institutions, residents and others in assigned area -Supervises administrative services professionals, paraprofessionals, technical/support and classified staff and performs both direct and indirect supervision through subordinates. -Develops and implements a plan to support the communications and public relations goals with activities specific to assigned area, as part of the CRM's overall advancement goals. -Create and update the finishing regulations guideline and the homeowner manual every quarter -Attends meetings of neighborhood associations, projects management, and other key associations and partners in assigned area. -Regularly represents the compound at internal and external partner events. -Monitor the work to make sure it is on time and within budget. -Assist the CRM director and Vice President with reporting -Establish and maintain relationships with compound's residents through the our communication by using multiple channels -Conceptualizes, manages, organizes and supports events, owners meetings, and other activities to promote the communication with compound's owners in collaboration with our marketing team -Report and escalate to management as needed -Make presentations to upper management of project progress -Manage the production of marketing materials, arrange the effective distribution of marketing materials and email campaigns to promote relation between the owners and the organization
• CRM Senior executiveFull Time

  Apr 2016 - May 2017 -1 yr, 1 month

  Egypt , Giza

  • Job Details:-Responsible for interacting with customers to answer their inquiries promptly ,efficiently and professionally. -Providing required information;and to handle/resolve complaints ,while maintaining customers'satisfaction . -Handle customers' complaints , record and submit the daily complaints/inquiries on CRM. -Responsible for promoting events/promotions and giving enough information about it to the customers. -Coordinate with concerned departments with respect to any issues relevant to these areas so as to facilitate resolution of problems that can impact on customer perception of the company. -Responsible for customers'modifications and technical issues. -Work directly with finance department to handle customers' financial issues . -Support management initiatives such as collection of information related to customer feedback related to any promotion /marketing activity or survey. -Participate in the cash collection process.