KW

kamel William

Independent Travel Agent at asaptickets.com

Cairo, Egypt

Work Experience

  • Independent Travel Agent

    asaptickets.com

    Jan 2024 - Present -1 yr, 4 months

    • Job Details:Book air tickets and services to customers as their needs through online system. Enter and edit data of each request from customers into booking system. Deal with customer inquiries and reservations, both in person and over the phone. Provide customers with information regarding flight schedules, fares, and connections. Assist customers with problems that may arise during travel.
  • ICT Network Engineer

    My Computer 2000 Company

    Jan 2020 - Jun 2023 -3 yrs, 5 months

    Egypt

    • Job Details:Enter data of each client and their problems in our system to follow up situation with them. Build a whole network starting from network cable till connect all devices in the network through router or access point. Install hardware and software, configure router, access point and extender devices. Fix all network and internet problems. Install Windows 10 / 11 on PC or laptops. Fix all PC or laptop errors.
  • Reservation Manager

    C.I.T Travel

    Jan 2016 - Sep 2019 -3 yrs, 8 months

    Egypt

    • Job Details:Manage & follow sales department & reservation department. Handle & reserve all requests to the different hotels & Nile cruise. Setup & manage plan of work for each season sharing with owner. Create designs for packages ads which are going to advertise it on social media to customers. Setup & follow reservation charts of our commitment hotels. Enter and edit data of each request from customers into booking system. Handle & treat with all problems of guests during their staying. Setup itinerary & number of bus for each trip to Hurghada city for each season.
  • Assistant Operation Manager

    Regency Travel

    Jan 2013 - Apr 2016 -3 yrs, 3 months

    Egypt

    • Job Details:Help & assist operation manager in his duties. Follow up & contact with our tour operators partners. Open new marketing at East Europe countries. Handle travel agents requests & reservations: hotels reservations in all over Egypt. Organizing & handling Nile cruise programs. Organizing & signing contracts with travel agents for commitment & allotment rooms. Organizing fam trip & orientation. Visiting every year our partners offices in Russia and the others countries.
  • Education

    • Diploma in Networking

      Ain Shams University (ASU)

      Jan 2018 - Jan 2019 - 1 Year

    • Diploma in System & Network Engineering

      Ain Shams University (ASU)

      Jan 2019 - Jan 2019 - 0 Month

    • Bachelor's Degree in Psychology

      Ain Shams University (ASU)

      Jan 1999 - Jan 2003 - 4 yr

    Skills

    • Networking
    • Creative Design
    • Customer Service
    • IT Support
    • Help desk
    • Communication
    • Problem Solving
    • Teamwork

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Intermediate
    • German

      Beginner
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