Kamal Saleh

Senior Process Service Implementation ExpertFull Time

• Job Details:- Lead the Kaizen implementation in Process and Performance Management department in Egypt - Provide training, coaching and manage handover activities for team members - Developed processes for the core cloud offers of Orange for the international market Flexible Computing Express and Flexible Computing Premium

Process Service Implementation ExpertFull Time

• Job Details:Member of the service development project team, responsible of design processes and adapt tools in order to integrate new products or product evolutions within the operational entities for the ITIL domains concerned by the project Duties Included: • Validate marketing documents completeness, from a process & tools perspective, to ensure the scope of work is clear and agreed between all stakeholders. • Gathers business and market requirements and translate Marketing deliverables into deliverables tasks then consolidates them with the Global Process Owners and IT representatives. • Participate to Business case definition (in close cooperation with project manager) by consolidating costing elements related to process & tools • Specify operational processes adjustments and get validation from Process Owners • Contribute in describing end-to-end business requirements and data flows based on existing tools and consolidate business justification of required evolutions • Define business acceptance tests plan, execute or supervise their execution and report results and corrective actions to guarantee deliverable is in-line with business expectations • Create the service process documentation up to work instruction level, in line with operational teams expectations (Ops info, migration plans, operational guidelines, support guides...) • Build training modules and participate to training sessions to ensure operational teams acquire proper know-how to operate the service • Manage service launch and support operational teams to handle implementation of the first customers • Involve the Service Life cycle Manager (responsible of service maintenance) along the project and perform an official hand over of the service • Throughout the project, provide expected standard deliverables as per France Telecom service development methodology (time-to-market)

Senior Mobility & Authentication EngineerFull Time

• Job Details:End-to-End Level-3 customer support on Orange Mobility services, provisioning and implementation of projects, administration and proactive management of shared platforms. Duties Included: • Troubleshooting authentication problems on remote access equipments (PPP, VPDN, L2F, L2TP,AAA, Relay servers, Radius, Tacacs+, RSA SecurID, IKE, IPSEC and Digital Certificates). • Provide support (L3 support) for customers and employees connection problems in remote access services (PSTN, ISDN, WIFI, GPRS/3G and IPSEC) including client software configuration support. • Acting as Registration Authority for Orange PKI Services (Digital Certificates recovery, revocation and deletion). • Project implementations and provisioning of customer requests on Managed Authentication and Mobility/BEW services. • Administration, proactive and reactive management of the shared authentication platforms (batches, upgrades, alarms, outages … etc.). • Team’s technical leader of Managed Authentication Service and Projects implementation, providing technical assistance, escalations handling and acting as point of contact for issues received by team members or by other teams.