Kamal kamal El-Sayed

TeamleaderFull Time

• Job Details:- Leading new hires agents to achieve their performance - Conduct meetings weekly and monthly with the team to review the performance - Set an action plan for all KPI Figures and follow up to achieve it - Support the team during a shift with the knowledge - Weekly from 2 to 3-floor duty, managing the staff and working on achieving SLA % AHT - Daily monitoring of the team and coaching them on the errors - Quarterly and yearly presentations with the management to review the achievement and the next road -Activity and competition with the team

DispatcherFull Time

• Job Details:• Act as a Team Leader in talabat from 1-11-2020 till now

Accounting SupervisorFull Time

• Job Details:o Supervising inventory and keeping books for it o Creating a program for the site and supervising exports and imports o Supervising the treasury and paying salaries to employees o Sending monthly and weeny reports to the Main Office