Kamal Gupta

Senior Associate

• Job Details:Evaluating customer information related to flight's date change, cancellation, refund and develop potential solutions and maintain high-quality service. Assisting customers through live calls using various travel tools like Amadeus, Sabre and NDC portals to get required results. Resolving customer queries by researching and exploring data through various resources, implementing solutions and escalating unresolved queries to upper management. Entering customer information into the system for documentation, organizing records for further references.

Senior Travel Consultant

• Job Details:Evaluated customer information related to flight date change, cancellation, refund and develop potential solutions and maintain high-quality service. Assisted customers through live calls using various travel tools like Amadeus, Sabre and NDC portals to get required information. Resolved customer queries by researching and exploring data through various resources, implementing solutions and escalating unresolved queries to upper management. Entered customer information into the system for documentation, organizing records for further references.

Client Service Representative

• Job Details:Assisted customers through live calls for travel post sales queries related to date change, cancellation, refunds by paying close attention to the issues. Referred unresolved customer grievances to designated departments for further actions. Entered customer information into the system to document and organize client records.