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Kamal Badr

Sales Manager at Decomat Niger

Cairo, Egypt

Work Experience

  • Sales Manager

    Decomat Niger

    Feb 2021 - Present -4 yrs, 7 months

    Egypt

    • Job Details:Improved customer satisfaction through effective complaint handling and personalized service strategies. Designed and implemented processes to enhance customer experience. Built long-term client relationships and ensured issue resolution.

  • Assistant Sales

    Decomat Niger

    Apr 2019 - Feb 2021 -1 yr, 10 months

    Egypt

    • Job Details:Delivered timely support and solutions, maintaining a satisfaction rate over 85%. Provided clear communication between customers and internal teams.

  • Store Manager

    Decomat Niger

    Jun 2017 - Mar 2019 -1 yr, 9 months

    Egypt

    • Job Details:Handled all front-line interactions and improved repeat business by 15%. Resolved in-store customer issues and ensured high service standards.

    • Education

    • Bachelor's Degree in Commerce

      Mansoura University

      Jan 2011 - Jan 2015 - 4 yr

    Skills

    • Conflict Resolution
    • Problem Solving
    • Negotiation
    • Relationship Management
    • Customer Service & Retention
    • Communication & empathy

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • French

      Fluent
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