KS
KALUMBA SAUL
Warehouse Assistant
Dubai, United Arab EmiratesWork Experience
Kenjoy Warehouse
Apr 2024 - Jan 2025 -9 months
Uganda
- Job Details:Managed shipping and receiving operations, ensuring accurate unloading, packing, and documentation of goods. Operated forklifts and pallet jacks to facilitate efficient movement and storage of inventory within the warehouse. Maintained up-to-date warehouse inventory by accurately shelving stock in designated locations and performing regular stock updates. Processed customer orders through picking, consolidating, packing, registration, and labeling, adhering to pick documents and quality standards. Conducted daily cycle counts and stock reconciliation across all storage locations to verify inventory accuracy and replenish stock as needed. Ensured warehouse compliance with NDA standards and maintained a safe working environment by following health and safety procedures. Implemented security measures to safeguard stock, including regular security checks and controls to prevent theft and discrepancies. Managed and maintained warehouse tools and equipment, including forklifts, hand pallets, RF terminals, and laptops, ensuring proper handling and safety. Handled and reported damaged or expired products promptly to supervisors for appropriate action. Coordinated waste disposal and supervised cleaning activities to uphold warehouse cleanliness and safety standards. Maintained effective communication with the customer service team to optimize order planning and improve operational efficiency.
Ramco International Uganda
May 2023 - Mar 2024 -10 months
Uganda
- Job Details:Managed inbound and outbound calls to deliver exceptional customer service and support. Resolved customer complaints efficiently and escalated complex issues to management when necessary. Generated reports and monitored ongoing tasks to ensure timely follow-up and customer satisfaction. Coordinated stock levels to support team operations and ensure same-day service delivery. Maintained adherence to the company's SLA of 1-hour delivery times, achieving compliance goals. Collaborated with team members to identify operational issues and implement effective solutions. Provided feedback to management on process improvements and customer service enhancements.
Education
Bachelor's Degree in Machines and Customer Care
Lugogo Vocational CenterJan 2020
Bachelor's Degree
College MukonoJan 2017
Bachelor's Degree
Kiryokya Parents Secondary SchoolJan 2014