KS

KALUMBA SAUL

Warehouse Assistant

Dubai, United Arab Emirates

Work Experience

  • Warehouse Assistant

    Kenjoy Warehouse

    Apr 2024 - Jan 2025 -9 months

    Uganda

    • Job Details:Managed shipping and receiving operations, ensuring accurate unloading, packing, and documentation of goods. Operated forklifts and pallet jacks to facilitate efficient movement and storage of inventory within the warehouse. Maintained up-to-date warehouse inventory by accurately shelving stock in designated locations and performing regular stock updates. Processed customer orders through picking, consolidating, packing, registration, and labeling, adhering to pick documents and quality standards. Conducted daily cycle counts and stock reconciliation across all storage locations to verify inventory accuracy and replenish stock as needed. Ensured warehouse compliance with NDA standards and maintained a safe working environment by following health and safety procedures. Implemented security measures to safeguard stock, including regular security checks and controls to prevent theft and discrepancies. Managed and maintained warehouse tools and equipment, including forklifts, hand pallets, RF terminals, and laptops, ensuring proper handling and safety. Handled and reported damaged or expired products promptly to supervisors for appropriate action. Coordinated waste disposal and supervised cleaning activities to uphold warehouse cleanliness and safety standards. Maintained effective communication with the customer service team to optimize order planning and improve operational efficiency.
  • Client Service Representative

    Ramco International Uganda

    May 2023 - Mar 2024 -10 months

    Uganda

    • Job Details:Managed inbound and outbound calls to deliver exceptional customer service and support. Resolved customer complaints efficiently and escalated complex issues to management when necessary. Generated reports and monitored ongoing tasks to ensure timely follow-up and customer satisfaction. Coordinated stock levels to support team operations and ensure same-day service delivery. Maintained adherence to the company's SLA of 1-hour delivery times, achieving compliance goals. Collaborated with team members to identify operational issues and implement effective solutions. Provided feedback to management on process improvements and customer service enhancements.
  • Education

    • Bachelor's Degree in Machines and Customer Care

      Lugogo Vocational Center

      Jan 2020 

    • Bachelor's Degree

      College Mukono

      Jan 2017 

    • Bachelor's Degree

      Kiryokya Parents Secondary School

      Jan 2014 

    Skills

    • Packaging
    • Inventory Management
    • Customer Care
    • order fulfillment
    • Quality control inspection
    • Team Work
    • Communication skills
    • Interpersonal skills

    Languages

    • English

      Beginner
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