Kalthoum Gohis

Assistant Branch Manager

• Job Details:Provide leadership and mentoring team members to align customer needs and satisfaction as primary considerations in all business decisions. Manage account relationships with existing portfolio of customers to maximize account profitability. Build and maintain new clients, partners, and business relationships and manage conflicts efficiently. Maintain client retention goal of 99.9% while increasing the number of profitable clients by over 60%. Analyze customer credit data and other related financial information in a timely manner.

Assistant Branch Manager

• Job Details:Manage account relationships with existing portfolio of customers to maximize account profitability. Build and maintain new clients, partners, and business relationships and manage conflicts efficiently. Ensure delivery of excellent customer service throughout the bank.

Branch Sales and Service Representative

• Job Details:Skilled in all aspects of cash handling, issuing money orders, cashing checks, cross-selling banking products and services. Maintained and balanced the cash drawer on a daily basis.