Kareem Taha

Network Development EngineerFull Time

Fixed Network Configuration & Service Support Senior EngineerFull Time

• Job Details:Responsibilities: Technical Support:  Final line of support for access/core network global incidents.  New configuration & troubleshooting on the access & core layers (BRAS, P & GW routers ASR/MX, PE, MALC, NE20, NE40, ATN, DSLAMs, ENE and CEs,).  Configuring different customer’s scenarios & QoS.  3G and POS configuration through APN networks for the enterprise customers. Channels with Vendors:  Opening trouble tickets with all Vendors [Cisco, Huawei, Salec/Juniper and Alcatel] for all related technical issues (incidents or new features).  Negotiating the support contracts with vendors according to a periodic evaluation. Vodafone International Links:  Supporting (Google, Akamai F5 load balancers and Blue Coat cache flow servers) towards better international saving & bandwidth optimization.  Using Arbor Peak Flow & TMS to perform Mitigation/black-holing for DDOS attacks.  Perform manual fine-tuning between International links to avoid traffic congestion.  Periodic meetings with the upstream ISPs on a monthly basis. Network Enhancement:  Validating new technologies with design teams which to enhance network performance from operations perspective.  Cisco: GSRs, ASR 1K/9K, 7600, 7200 1800 series, TACACS and radius servers.  Juniper: (MX/E) series and (BRAS/ERX).  Huawei: (ATN, NE20 and NE40, PCRF & SIG/T8000)  Alcatel: (7750 routers & 7302/7330 DSLAMs)  Documenting different solutions and networks setups  Managing IP addressing on access/core layers besides releasing new real subnets.

Data Performance Senior EngineerFull Time

• Job Details:24X7 follow-up of any emergency/critical incidents reported by Front Office team.  Technical Coaching: Ensuring proper technical development of new staff skills to join shifts in a short period of time, and Technical guidance during on call schedule.  Generating detailed incidents reports and follow up with Service Operations teams till detecting the root cause & applying the preventive actions.  New projects handling for Fixed & Mobile networks: (IBM Tivoli Fault Management System, New GGSN, PCRF, F5, U2000, …..etc.)  Follow-up with major network activities to ensure fault free operation during different project phases.  Building the best communication channels by attending meetings with customer care department & listen to their feedback regarding the response & resolution time of the team towards the global & individual complaints of our customers.  Contacting international ISPs in case of detecting traffic drop or down international links, and call for meeting in case of repetitive drops or even instability behavior.  Vendor continuous performance evaluation as per the agreed SLA.  Weekly meeting with planning team to present network needs as and discuss the network upgrade and new projects progress.  Holding individual coaching and performance feedback meetings with the staff and ensure their adherence to work procedures and security on a weekly basis.  Responsible for the maintenance and upgrades of the network management stations.  Ensure updating Network DB by checking that it’s being updated after every change in the network’s topology.  Organize and align with software roll-out plans, in order to keep fixed and mobile nodes on up to date level.  Reporting repeated incidents to the vendor directly if needed, follow up with them and making a clear handover to FO engineers after receiving their feedback.  Covering FO colleagues during absence and synergy project.