jwana rashad abdelwahab

Business DeveloperFull Time

Senior Medical network operationFull Time

• Job Details:The network operations reviews vendor services and determines the best fit for the company’s network service’s needs. Evaluation on each vendor’s capability based on current company networks and locations, and projected requirements later When a vendor is selected, the network operation negotiates the service level agreements required to maintain network integrity, then manages the vendors' services. Serving as single point of vendor contact for cross border sourcing requests – work with other functions to coordinate responses to questions / issues. Capacity Management – Review plant / category medium to long term demand patterns to develop strategies for future potential issues as cheque latency deliveries or batches latency on all departments concerned. Highlight gaps with key functional owners and ensure that all issues related to vendor are captured in the network data base. Contingency Planning, work to develop and implement contingency plans for vendor issues in order to ensure business continuity in the event of a major unexpected divert from vendor network cycle, as it will be an ongoing process of testing and renewal. Serving as a liaison between company departments and vendor needs to keep business on track. Assisting in developing strategies for Vendor (Medical Service provider) sourcing initiatives that include but are not limited to: developing regional medical sourcing strategies that are aligned with the medical global strategy, managing sourcing execution of new services and sourcing changes. refund according to analysis The field is also continuously changing so a Network Operations will have to stay informed on latest developments and use creativity in implementing new plans. Doing the job effectively, there should be minimal problems with the network and no downtime. Create and update quality checklist / visit report form; review and approval of the recommended discounts, approval of agreed discounts, and decision upon the start date of agreement for provider contracting. Preparation of provider survey and reviewing the analysis outcome , Preparation of training materials, training NW supervisors for provider training and supervising the same , Sets annual departmental and employees goals which support the department strategy and are in line and support the company in achieving their overall financial targets , Manages daily operations and the employees of the department in a way that ensures achievement of departmental goals as defined

Senior International Account advisorFull Time

• Job Details:Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. •Own and manage the client relationship: resolving calls efficiently and effectively. Ensure service level agreements are met and maintained. Work as part of a team to ensure offering world-class Customer Service at all times. •Be proactive in regards to the improvement of processes and procedures. Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service. Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. Mentor and support new employees. Use the job tools (telephone and computer) effectively. •Meeting service level in handling all transactions measured through productivity reports. Accuracy in handling all assigned tasks. Attendance and punctuality. Maintain professional work relationships with colleagues, supervisor and manager. Teamwork spirit. Flexibility.