Junele Issah Samala Cabado

Customer Support/Administrative AssistantFull Time

• Job Details:Customer Support/Administrative Assistant  Preparing sales quotations for private, government tenders and projects.  Strict adherence of company policies, regulations and standard operating procedures.  Preparing projects and tenders for different bidding that the company is participating with.  Processing orders/returns, communicates with customers to ensure fulfilment of their needs, and provides general support in the areas of sales, office, and data processing.  Following up sales leads after sending quotations.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution, Recommends potential products or services to management by collecting customer information and analyzing customer needs.  Attending to clerical jobs such as, filing documents, answering phone calls (inbound and outbound) and routing them to the respective person/department, typing/composing emails and official correspondences and maintaining office supplies (stationery).  Preparing expense claims and handling petty cash fund.  Reporting directly to the Branch Manager

Customer Solutions OfficerFull Time

• Job Details:Customer Solutions Officer  Delivering world-class service excellence to the clients by offering delightful and consistent telephone banking experience.  Attending to both inbound and outbound telephone calls/contacts in accordance to the standard operating procedures.  Performing online banking transactions, processing, this includes financial entries and data maintenance.  Maximizing sales opportunities to further enhance the company’s client relationships.