Basic Info

Junaid Thendath

5 years

Dubai, United Arab Emirates

Diploma

Experienced

Work Experience

ICT Onsite Support Engineer at Dubai Airports at Raqmiyat LLC

Experience Details

ICT Onsite Support Engineer at Dubai Airports

IT/Software Development

Experienced (Non-Manager)

 Incident management (ticketing) using Unicenter Service Desk by Dubai Airport.
 Resolve incidents on priority vice.
 Remote troubleshooting and installing Software using SCCM 2012 R2.
 Configuring and troubleshooting Microsoft outlook 2013 and 2010.
 Outlook configuration like permission settings, Delegate access, Calendar configurations and
Setup various rules in Outlook, Also doing mail backup using Symantec EVault.
 Managing Printers, Installing and configuration of Local Printer, Sharing and Network printers.
 Installation and management of scanners and setup scan to email facility.
 Management of Windows network and troubleshooting of various network issues with the
help of NOC team.
 Installing and configure windows systems and troubleshooting the OS related issues.
 Setting up the Voice Conference and troubleshooting the VC issues.
 Installing and configuring the Cisco VPN client.
 Configuration of Secured WI-FI in different devices like Laptop, I Pad, Mobile Phones.
 Maintaining good relation with supporting technology services through e-mails and phone calls.
 Updating the security features, patches, anti-virus updates on workstations,.
 Troubleshoot and maintenance of internet connectivity issues.
 Maintaining good relationship with end user including EVP, SVPs and VPs.
 Escalate the problem to the next level Technical specialist if not resolved.
 Got training in Full automated training room Video conference, screen sharing etc.
 Part of Many projects Including His Highness office setup, JCR refurbishment project.
It was successful without any fail.


Company Details

Raqmiyat LLC

Dubai, United Arab Emirates

More than 1000 employees

Airlines/Aviation

N/A

Jan 2015 to present (1 year 11 months)
Desktop Support Engineer at EXL Services at Wipro Infotech (Partner Employee of IDC Technologies Pvt.)

Experience Details

Desktop Support Engineer at EXL Services

IT/Software Development

Experienced (Non-Manager)

 Incident management (ticketing tool) using BMC Remedy.
 Administrating of Client Operating Systems (Windows XP, Vista, 7).
Installation and configuration of project based software’s.
 Active Directory Administration & Group Policy Administration.
 User ID Management (User ID Creation, Modification, Deletion, Password Reset, ID Unlock)
 Providing Remote/ Onsite support in desktop and server administration for various projects.
 Updating the Microsoft Security patches, OS updates and Microsoft Application Updates.
 Installing, configuring and Troubleshooting MS Outlook.
 Installation & Maintenance of CISCO,AVAYA IP phones
 Trouble shooting of Client Supporting Software’s (Citrix, VMware )
 On-call support to the users and Clients Via phone or remote support.
 Setting up the Voice Conference and troubleshooting the VC issues.
 Handling the service desk calls and fixing the issues within the SLA.
 Antivirus Encryption of Laptops.
 Working with client technical team for the implementation of new applications
 Escalate the problem to the next level Technical specialist if not resolved.
 Asset management and third party vendor co-ordination.
 Maintaining good relation with supporting technology services through e-mails and phone calls.


Company Details

Wipro Infotech (Partner Employee of IDC Technologies Pvt.) (multinational)

Kochi, India

More then 1000 employees

Accounting and Auditing Services

N/A

Jun 2013 to Nov 2014 (1 year 5 months)
System Administrator at Capital Group, Kochi

Experience Details

System Administrator

IT/Software Development

Experienced (Non-Manager)

 Maintenance and troubleshooting all kinds of Desktops and Laptops.
 Managing Printers, Installing and configuration of Local Printer, Sharing Printer.
 Provided install/support for Office and Home applications.
 Set-up Desktop systems and configure hardware/software to meet users needs.
 Administrating of Client Operating Systems (Windows 98, XP,Vista,7)
 Internet cafe, small office based full implementation.
 Maintaining Backups of System State Data and Restore.
 Wireless network configuration.


Company Details

Capital Group, Kochi

Kochi, India

51- 100 employees

Information Technology Services

N/A

Aug 2012 to Mar 2013 (7 months)
Service Engineer at Team Telecom

Experience Details

Service Engineer

IT/Software Development

Entry Level

 Installation and Configuration of Matrix EPABX.
 Installation and Configuration of CCTV system.
 Biometric Machine Installation.
 Cable crimping and connecting RJ-11 connection to EPABX system.


Company Details

Team Telecom

Kochi, India

11-50 employees

Information Technology Services

N/A

Dec 2011 to Jul 2012 (7 months)

Education

Technical Diploma in Electronics Engineering

Education Details

Technical Diploma

Electronics Engineering

SSM Poly technich, Tirur, India

B / Very Good / 75 - 85%

Electronics Engineering

N/A

SSM Poly technich, Tirur
2008 - 2011
High School - Other

High School Details

Other

MSM HSS Kallingal Paramba

India

2006

A / Excellent / 85 -100%

High School(SSLC)

MSM HSS Kallingal Paramba
2006

Certifications

MCSE
Nov 2014

Certificate details

MCSE

Nov 2014

N/A

N/A

10970601

Microsoft

MCSE 2012 Course completed and Certified from IndiaOptions, Kaloor during May 2014-November 2014 – MCSE ID 10970601.

Training and Courses

Training/Course Details

ITIL V3 Foundation

Aug 2015

ExecuTrain Dubai

ITIL Training conducted by ExecuTrain

Training/Course Details

CCNA and Hardware course

Nov 2011

Nortech Edu Centre, Kochi

CCNA and Hardware course completed from Nortech Edu Centre, Kochi during May 2011-November 2011. Have Scored A+.

Training/Course Details

MCSE 2012 Course completed

Nov 2014

IndiaOptions, Kaloor

MCSE 2012 Course completed and Certified from IndiaOptions, Kaloor during May 2014-November 2014 – MCSE ID 10970601

Training/Course Details

Chip level training course Desktop and Laptop Motherboards

Jan 2014

Bluechip BGA Chip level Service Centre, Kochi

Completed Chip level training course Desktop and Laptop Motherboards at Bluechip BGA Chip level Service Centre, Kochi during December 2013-January 2014.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesAirlinesAviationBMC RemedyBrowsing Technics In Internet And Checking The SameCCNA And Hardware CourseChip Level Training Course Desktop And Laptop MotherboardsDesktop Support Engineer At EXL ServicesEPABX, CCTVElectronics EngineeringICT Onsite SupportICT Onsite Support Engineer At Dubai AirportsITITIL V3 FoundationInformation TechnologyInformation Technology ServicesLocal Printer, Sharing And Network PrintersMCSEMCSE 2012 Course CompletedMS OutlookOffice 365Reading BooksSCCMSLA Based WorkService EngineerSoftware DevelopmentSystem AdministratorTo Join With A Multinational Company If I Get An OpertunityTravellingUnicentre ServicelineV LAN & InterVlan RoutingWindows XP, Vista, 7 And Windows 10Wipro Infotech (Partner Employee Of IDC Technologies Pvt.)

Self-assesed Skills

Fields of Expertise

Information Technology

Information Technology

: Expert

: Extreme - I love it!

:

3-5 years

ICT Onsite Support

ICT Onsite Support

: Expert

: Extreme - I love it!

:

3-5 years

MS Outlook

MS Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Office 365

Office 365

: Expert

: Extreme - I love it!

:

Less than 1 year

SCCM

SCCM

: Expert

: Extreme - I love it!

:

1-3 years

Unicentre Serviceline

Unicentre Serviceline

: Expert

: Extreme - I love it!

:

1-3 years

EPABX, CCTV

EPABX, CCTV

: Expert

: Extreme - I love it!

:

1-3 years

SLA Based work

SLA Based work

: Expert

: Extreme - I love it!

:

3-5 years

Windows XP, Vista, 7 and Windows 10

Windows XP, Vista, 7 and Windows 10

: Expert

: Extreme - I love it!

:

3-5 years

Local Printer, Sharing and Network printers

Local Printer, Sharing and Network printers

: Expert

: Extreme - I love it!

:

1-3 years

BMC Remedy

BMC Remedy

: Advanced

: Extreme - I love it!

:

1-3 years

V LAN & Inter–Vlan Routing

V LAN & Inter–Vlan Routing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Online Presence

https://in.linkedin.com/in/junaidtkrhttps://www.facebook.com/junaidtkr

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