ibrahim abdelhamid ibrahim attia

customer supportFull Time

• Job Details: Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.

customer service executive Full Time

• Job Details:Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.

front deskFull Time

• Job Details:Answer inquiries about company. Greet visitors warmly and make sure they are comfortable. Call persons waiting for visitor and book them a room to meet in. Schedule meetings and conference rooms. Make coffee and set out food. Ensure reception area is tidy. Coordinate mail flow in and out of office. Coordinate office activities. Handle phone calls from people calling in sick. Gather personal and insurance information. Hand out employee applications. Arrange appointments. Cash out people when necessary. Validate parking tickets. Give visitors badges and direct them to where they can sign in. Issue parking passes. Send email and faxes. Collect and distribute parcels and other mail. Perform basic bookkeeping, filing, and clerical duties. Prepare travel vouchers. Take and relay messages. Update appointment calendars.