Basic Info

Jozeph nagib

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Operation Coordinator at Wafflicious

Experience Details

Operation Coordinator

Administration

Manager

•Generating reports for Operation department specialized reports and train other employees and staff on applying Reports.
•Review work orders generated from Branch Managers for completeness and accuracy.
•Prepare daily, weekly, and monthly service schedules type memos, correspondence, official documents, forms, reports, schedules, permits, and statistical data.
•Provide support and assistance to other Departments linked with the Operation
•Suggest and implement changes in work practices for better efficiency and quality. Use information to make positive changes, become more efficient, improve quality of service, maintain safety, and motivate workers to achieve consistently high standards.
•Respond to questions, resolve problems, and provide technical and other assistance to Operation Department completing assigned work.
•Work effectively with Chief Operation and manager also colleagues by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
•Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
•Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of Operation responsibility.
•Record and update operational information of all projects and program participants in company database.
•Create reports on company functionality on a periodic basis and discuss deficiencies and ways of improvement with senior management.
• Ensure that multiple projects meet their projected deadlines effectively.
•Brief and debrief all participants of every project or program that the company has undertaken.


Company Details

Wafflicious

Cairo, Egypt

101-500 employees

Food and Beverage Production

http://www.wafflicious.com/

Jan 2017 to present (8 months)
Administrator & Facility coordinator at Bin fadel group

Experience Details

Administrator & Facility coordinator

Administration

Manager

Manages and coordinates maintenance and repairs on camp facilities including plumbing, painting, carpentry, cleaning, laundry, supermarket and electrical duties.
Employs and supervises staff to operate dining facilities.
Assumes responsibility for checking in and out camp grounds and non-camp groups and maintenance records.
Inspects all camp facilities and reports to relevant personnel.
Supervises and orients camp Laborers.
Assumes responsibility for maintaining standard first aid supplies.
Assumes responsibility for weekly camp attendance summary, financial records and other required reports.
Assumes responsibility for security of camp facilities and camp personnel.
Assumes responsibility for inventory and ordering of equipment and supplies.
Maintains liaison with personnel Department.


Company Details

Bin fadel group

Al Ain, United Arab Emirates

More than 1000 employees

Real Estate/Property Management

http://www.binfadel.ae/

Nov 2015 to Jul 2016 (8 months)
Administrator & Facility Coordinator at Bin fadel group

Experience Details

Administrator & Facility Coordinator

Administration

Manager

•Manages and coordinates maintenance and repairs on camp facilities including security, plumbing, painting, carpentry, cleaning, laundry, supermarket and electrical duties.
•Employs and supervises staff to operate dining facilities.
•Assumes responsibility for checking in and out camp grounds and non-camp groups and maintenance records.
•Inspects all camp facilities and reports to relevant personnel.
•Supervises and orients camp Laborers.
•Assumes responsibility for maintaining standard first aid supplies.
•Assumes responsibility for weekly camp attendance summary, financial records and other required reports.
•Assumes responsibility for security of camp facilities and camp personnel.
•Assumes responsibility for inventory and ordering of equipment and supplies.
•Maintains liaison with personnel Department.


Company Details

Bin fadel group

Al Ain, United Arab Emirates

More than 1000 employees

Real Estate/Property Management

http://www.binfadel.ae/

Nov 2015 to Jul 2016 (8 months)
Senior sales assistance at Marks & Spencer

Experience Details

Senior sales assistance

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

Participating in the sales floor replenishment
Planning of daily staff activities
Delegating staff duties on daily basis and ensuring rotation among duties and tasks
Assisting with staff training
Monitoring staff performance and attendance
Assisting the Department Manager in opening or closing the store
Assisting with the cash count and action close of day on system
Providing excellent customer service
Advising customers
Taking pride in your store and maintaining it to a high standard
Providing customers with an enjoyable shopping experience


Company Details

Marks & Spencer (multinational)

Al Ain, United Arab Emirates

More than 1000 employees

Retail

http://www.marksandspencer.com/

Oct 2013 to Oct 2015 (2 years)
Senior sales assistance at Marks & Spencer

Experience Details

Senior sales assistance

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

•Participating in the sales floor replenishment
•Planning of daily staff activities
•Delegating staff duties on daily basis and ensuring rotation among duties and tasks
•Assisting with staff training
•Monitoring staff performance and attendance
•Assisting the Department Manager in opening or closing the store
•Assisting with the cash count and action close of day on system
•Providing excellent customer service
•Advising customers
•Taking pride in your store and maintaining it to a high standard
•Providing customers with an enjoyable shopping experience


Company Details

Marks & Spencer (multinational)

Al Ain, United Arab Emirates

More than 1000 employees

Retail

http://www.marksandspencer.com/

Oct 2013 to Oct 2015 (2 years)
Sales assistance at Carrefour

Experience Details

Sales assistance

Sales/Retail

Entry Level

Effectively sell products and services through understanding of the Customer’s needs
Manage the execution of campaigns in the store including merchandising, inventory and communication
Support Customers by providing best level of care for products and services
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Monitor inventory levels and communicate when inventory replenishment is needed
Mentor and coach less experience employees to become more effective sales people


Company Details

Carrefour (multinational)

Al Ain, United Arab Emirates

More than 1000 employees

Retail

www.carrefouruae.com

Apr 2011 to Aug 2013 (2 years 4 months)
Sales assistance at Carrefour

Experience Details

Sales assistance

Sales/Retail

Entry Level

•Effectively sell products and services through understanding of the Customer’s needs
Manage the execution of campaigns in the store including merchandising, inventory and communication
•Support Customers by providing best level of care for products and services
•Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Monitor inventory levels and communicate when inventory replenishment is needed
•Monitor and coach less experience employees to become more effective sales Staff


Company Details

Carrefour (multinational)

Al Ain, United Arab Emirates

More than 1000 employees

Retail

www.carrefouruae.com

Apr 2011 to Aug 2013 (2 years 4 months)
Operator & receptionist at Oasis hotel

Experience Details

Operator & receptionist

Customer Service/Support

Entry Level

Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Conduct regular security checks throughout the day and report any security issues to line manager
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Provide reports, as required, for housekeepers and management
Carry out instructions given by the management team and head office


Company Details

Oasis hotel

Giza, Egypt

101-500 employees

Hospitality/Hotels

http://www.oasis.com.eg/

Feb 2008 to Feb 2011 (3 years)

Achievements


i have achievements in marks & spencer that i got employee of the month after 6 months of joining and i got promoted to senior after one year

Education

BA in accounting

Education Details

BA

accounting

Banha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Banha University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Fustat

Egypt

2001

B / Very Good / 75 - 85%

N/A

Al Fustat
2001

Certifications

ICDl
Jul 2008

Certificate details

ICDl

Jul 2008

N/A

N/A

N/A

N/A

Certificate details

Computer maintinance Software & Hardware

Aug 2008

N/A

N/A

N/A

Army Forces Institute

N/A

customer care
May 2012

Certificate details

customer care

May 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Advanced Execl

Jul 2008

technology institute of army forces

N/A

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Last update was today

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Profile Skills and Keywords

AccountingAdministrationAdministratorAdministrator & Facility CoordinatorAdministrator & Facility CoordinatorAdvanced ExeclArabicBusiness DevelopmentCarrefourComputer Maintinance Software & HardwareComputer SkillsComputer Software & HardwareCustomer CareCustomer ServiceCustomer-orientedDoing ActivitiesDrivingEnglishFood And Beverage ProductionGuide PeopleHospitalityHotelsICDlLearning New Information About TechnologyMarks & SpencerMarks & SpencerMicrosoft OfficeOperation CoordinatorOperator & ReceptionistPersistentProblem SolverProperty ManagementReal EstateRetailSalesSales AssistanceSenior Sales AssistanceSupportSupportiveTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

5-7 years

administrator

administrator

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft office

Microsoft office

: Advanced

: Extreme - I love it!

:

3-5 years

computer software & Hardware

computer software & Hardware

: Advanced

: High

:

5-7 years

Key Skills

Customer-oriented, Problem Solver, Persistent, Team Player, Supportive

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