Joyce Marizs Silla Arabelo

Operations support expert

Dubai, United Arab Emirates

HSBC

Jun 2016 - Jun 2017 -1 yr

Philippines , Manila

Job Details:• Managed receptionist area, including greeting clients, email queries, responding to telephone and in-person requests. • Supports Relationship Managers on their operational requests and needs. • Dedicated Relationship Officer to a specific client port. • Executes KYC (know your client) for both onboarding and ongoing clients. • Contributes to the successful implementation of sales and compliance strategies.

HSBC

Sep 2014 - Jun 2016 -1 yr, 9 months

Philippines , Manila

Job Details:• Handles the tasks of processing foreign currencies and local currency bank transactions. • Performs exact and efficient counter transactions as well as high standard of courteous and professional service to customers. • Consults with customers to evaluate needs and refers products and services. • Cross-trained and provided back up to Branch Cash Officer. • Custodian of the Safety Deposit Box, including client files and material accountabilities. • Promoted to Premier Associate/Relationship Officer.

Philippine National Bank

Oct 2012 - Sep 2014 -1 yr, 11 months

Philippines , Manila

Job Details:• Responsible to the User Acceptance Testing (UAT) environment. • Ensures proper logging and escalation of issues for both UAT and production environment. • Provided support to various project managers with system related issues. • Identified process boundaries and developed opportunities to automate processes and functions. • Monitored the aging of projects and ensures issues are escalated to the proper team. • Cross-trained as Business Analysis and Testing Officer for 7 months.

Philippine National Bank

Jun 2010 - Oct 2012 -2 yrs, 4 months

Philippines , Manila

Job Details:• Handles the tasks of processing foreign currencies and local currency bank transactions. • Responsible for ATM operations and control, including preparation of supplies, cash, reconciliation and submission of reports. • Performed deposit pick up and/or accompanies cash shipments with proper verification and acknowledgement of amounts received or shipped. • Handles submission of various reports for merchant payments for both private and government institutions. • Upgraded to New Accounts and Time deposit processor after just 12 months of employment. • Responsible for onboarding clients and releasing appropriate bank tools. • In charge of training on new tellers and processors. Supervises interns on their day to day work. • Processes numerous remittances and the monitoring of various general ledger and systems associated with remittances. • Responsible for office supplies requisition, budget, monitoring, and reports.