joy corda

Restaurant Manager – Sales & Trade Support

• Job Details:Supervised a team of 15 agents, tracking performance, attendance, and training. Enhanced customer order processes and call tracking systems. Handled escalated complaints, improving resolution time and satisfaction. Increased sales by 15% through strategic planning and promotional efforts. Collaborated with marketing teams on campaign development. Implemented customer feedback systems to improve service quality. Maintained inventory records and monitored supplier performance.

Executive Officer (Agent – Level 2)

• Job Details:Ensured franchise compliance and customer satisfaction reporting. Managed databases tracked large and corporate orders. Resolved internal conflicts and staff-management issues. Guided corporate clients with budget-optimized deals. Contributed to product launches and probation training.

Supervisor (Agent – Level 1)

• Job Details:Developed rapport with customers and addressed service concerns. Provided expert guidance for corporate and bulk orders. Compiled customer feedback reports for managerial insights.