JOSHNA TELISHA REBELLO JOSHNA TELISHA REBELLO

Administrative Officer

• Job Details:Managed day-to-day administrative operations, ensuring smooth workflow and coordination across departments. Oversaw scheduling, correspondence, and document management, improving internal communication and recordkeeping efficiency. Coordinated logistics for internal meetings, client visits, and corporate events, enhancing professional image and staff engagement. Maintained accurate records of office inventory, procurement and vendor communications to streamline supply chain management. Supported HR functions including onboarding, leave tracking, and employee file maintenance in alignment with UAE labor laws. Implemented filing and archiving systems to digitize key documents, improving data accessibility and security. Assisted finance and operations teams with invoice tracking, petty cash handling and monthly reporting.

Deputy Manager - Service Delivery Manager

• Job Details:Processed routine banking transactions, including account openings, deposits, loan processing, fund transfers, and cheque clearances. Advised customers on banking facilities, products, and services to enhance their banking experience. Ensured accurate record-keeping, compliance with documentation standards, and timely report preparation. Handled customer complaints efficiently, providing timely and appropriate resolutions. Coordinated with internal teams to escalate and resolve issues promptly. Assisted the bank manager in overseeing daily operations, optimizing processes, and maintaining service excellence. Delivered exceptional service to high-net-worth clients (HNWIs), addressing inquiries, coordinating transactions, and maintaining long-term relationships.