Joseph Younan Nessim

Supervisor Customer RelationFull Time

• Job Details: Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage  Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards  Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities  Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing  Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services  Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems  Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service  Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs  Establish work objectives and implement strategies effective for realizing set goals  Ensure customers receive value for products purchased by facilitating a consumer-focused organizational structure  Organize campaigns to create product awareness, increase customer base and generate returns  Carry out research to discover new techniques for customer relationship management  Travel to various locations to solidify the relationship between a company and its client  Keep record of all customer information, requirements, and preferences  Analyze customer behavior using data mining tools in spreadsheet programs  Follow up on customers to ensure they are satisfied with product/service received.