Joseph Nabil Ishak

CompuMe

• Retail Store Manager in Smart HomesFull Time

  Oct 2015 - Apr 2016 -6 months

  Egypt , Cairo

  • Job Details:It is a new project and is managed under the administration of CompuMe and specialized in selling all products related to Home appliance, Small appliance, Health Care, and my role was as below: -Manage and Control all aspects of stock management including revising orders sent by store to warehouse on daily basis and revising returns of Defected products to warehouse. -Check merchandise and supplies are delivered accurately and verifies that physical quantities received match invoices and stock added on POS system, and communicates with head office and warehouse for any mistakes. -Lead team in achieving store targets -Lead team in achieving store performance requirements. -Analyze and monitor sales/stock. -Recommend ways to improve the brand and store performance. -Ensure high customer satisfaction. -Ensure detailed knowledge of sales skills. -Revise closing reports and cash/credit bank deposits. -Set staff schedule. -Ensure impeccable execution of operation managers’ requests. -Send mails request orders to warehouse, purchasing department after revising stock level of each item and make special orders for items requested by customers. -Receive merchandise on POS system and send defected items to warehouse. -Motivate, train and develop team members to ensure store goals are achieved. -Guide team members by improving skills and capabilities on sales, conduct and operational procedures, product knowledge and interpersonal skills. -Communicate all customer/merchandise quality feedback to assist in the brand decision making process. -Prepare sales analysis and meets with operations manager and store supervisors on a weekly basis to discuss the following: -Sales and profit of each brand segment compared to other seasons and other brands -Ensure communication from Head Office to all team. -Ensure clear and relevant communication flow with operations manager.
• Retail Store Manager in Virgin Mega StoreFull Time

  Oct 2011 - Sep 2015 -3 yrs, 11 months

  Egypt , Cairo

  • Job Details:Responsible of the partnership and relations between CompuMe and Virgin megastore as we are managed store in store operations under the supervision of Virgin management. -Responsible for maintaining the store and employees are in order to ensure residents and visitors have access to all their needs and requirements in a comfortable environment. -Implement and monitor daily store operations to ensure full compliance of the company’s policies and procedures. This includes • Setting the monthly schedule and making sure staff are enough at peak times and weekends. • Store cleanliness. • Store closing reports are implemented. • All items are tagged with barcode and pricing tags. • Conduct regular store visits to ensure staff is committed with schedule, opening and closing time of store, uniform and store tidiness. -Part of my responsibilities is to guarantee positive feedback and higher sales. -Oversee the implementation of customer service standards at the stores and ensure customer satisfaction and efficient handling of complaints -Able to communicate clearly with a variety of people at all levels. -Adaptable and a quick thinker prepared to make decisions. -Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. -Dedicated, innovative and self-motivated team player/builder. -Thrives in both independent and collaborative work environments. -Committed to the needs of the customer. -Motivate, train and develop team members to ensure store goals are achieved. -Guide team members by improving skills and capabilities on sales, conduct and operational procedures, product knowledge and interpersonal skills. -Achieve and exceeds sales targets -Prepare sales analysis and meets with operations manager and store supervisors on a weekly basis to discuss the following: • Sales and profit of each brand segment compared to other seasons and other brands • Market trends and customer preferences • Taking decisions compatible with above reports • Decide on different promotional plans to maximize sales and profits and minimize stock loss for each Supplier.
• Retail Store Shift LeaderFull Time

  Oct 2009 - Sep 2011 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:Keep the daily operations of an organization & Assist the Manager of the store for the requested tasks that should be done. -Assisting the Store Manager in the overall management of the store and deputies in the absence of the Store Manager. -Identify key clients and develop effective client relations to create repeat and continued business and optimize sales. -Work closely with the store manager in implementing store standards and support and monitor staff to achieve these standards. -Manage a team of sales employees & Merchandising controllers. -Managing the store operations (Stock availability, store maintenance). -Monitor the Staff (Attitude, Appearance and Performance).. -Handle orders, hang promotional signs and make sure merchandise is properly displayed. -Monitor the cash register and count total sales at the end of each shift. -Daily, weekly and monthly reporting for managers.
• Retail Sales AdvisorFull Time

  Sep 2008 - Sep 2009 -1 yr

  Egypt , Cairo

  • Job Details:Serving customers by advising them to select products according to their usage or their needs. -Help to maximize sales for the store and across wider channels. -Provide First Class customer experience. -Work towards taking responsibility for the store’s operation during defined periods. -Carry out stock management and store operation processes to help minimize risk and Costs. -Grow personally and professionally as part of a dynamic business.