Jon Kalil Rhudy

Outsourced IT Support at Nbox Logistics

Nbox Logistics

Apr 2025 - Present -2 months

Job Details:Cabling, installation, and setup of warehouse IP cameras (NVR system) and workstations. Installation of operating system and configuration of desktop computers and laptops.

Philippine Crop Insurance Corporation

Apr 2014 - Feb 2025 -10 yrs, 10 months

Job Details:Maintained seamless IT operations and network security for regional and remote extension offices, including but not limited to deployment, configuration, installation, and troubleshooting of desktop computers, printers, laptops, copiers, scanners, network devices, audio visual equipment, and IoT devices. Focal person for ICT-related communications, procurement, audit, reports, monitoring, and backup plans. Installed, configured, and maintained security IP cameras, NVR system, and peripherals. Handled geographic information system (GIS) using QGIS for georeferencing. Oversaw the regional automated business system and field mobile application which includes deployment of updates, pilot testing, monitoring of errors and bugs, and submission of log files, reports and documentation. Developed in-house applications using VB.NET and MSSQL.

Convergys Philippines

Sep 2012 - Feb 2014 -1 yr, 5 months

Job Details:Provided L1/L2 technical support for Microsoft Windows operating systems and Microsoft Office products, while also engaging in upselling other Microsoft products and services. Service request creation, remote troubleshooting, accessibility support, and timely resolution of issues while ensuring exceptional customer experience.