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John Makram

IT Manager/ System Administrator at USAID- Pathfinder International

Cairo, Egypt
  • Customer Service
  • Microsoft Windows
  • Technical Support
  • IT Engineer
  • ITIL

Work Experience

  • IT Manager/ System Administrator at USAID- Pathfinder International

    Sep 2015 to present · 2 Years 1
  • System Administrator at Gulfcryo gases

    May 2013 to Aug 2015 · 2 Years 6 Months
  • System Administrator/Support Engineer at Orascom Construction Industries

    Jun 2009 to Aug 2013 · 4 Years 10 Months
  • Technical Field Engineer at Ln Dot Net Orange DSL

    Jul 2006 to Jun 2009 · 2 Years 10 Months

Education

  • Computer Science in Computer Engineering

    Modern Academy for engineering and technology - Egypt 2000 to 2005 · 5 Years
  • High School - Thanaweya Amma

    Ebhrahima Secondary school - Egypt 2000

Achievments

In Univeristy I achieved final project named " Fire Alarm system" with Excellent degree. also have been tranined in IBM for most recent hardware and system maintenance, and have training also in Egyptian TV& Radio union for broadcast and progarm application support and administration.

Skills
Tools and Fields of Expertise

  • Customer Service
  • Microsoft Windows
  • Technical Support
  • IT Engineer
  • ITIL
  • ICT Managment
  • Mac OS
  • Network Administrator
  • Servers Managment
  • Windows Server 2008
  • Windows Server Administrator
  • JIRA/Spice Works/CRM
  • Hayper-V
  • VMWare
  • IT Manager
  • Networking
  • Office 365
  • helpdesk
  • Project Management
  • clouding
  • system admiistrator
  • ERP/SAP
  • Linux Operating System
  • Linux
  • ERP
  • CRM

Languages

  • English

    Advanced
  • German

    Beginner
  • Arabic

    Fluent

Training & Certifications

  • MCSA

    Networkers · 2014
  • MCSA

    Networkers · 2014
  • MCITP

    2013
  • CompTIA Network N+

    2010
  • MCITP

    Global Knowlegde · 2010
  • CCNA

    2007
  • ComPTIA Network N+

    IBM · 2007