Basic Info

John Makram

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager/ System Administrator at USAID- Pathfinder International

Experience Details

IT Manager/ System Administrator

IT/Software Development

Manager

- Responsible for setting up and administrate IT operation for the office in Egypt.
- Apply IT process and procedures from USIAD head office in USA-Boston with IT Management Team.
- Provides service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves and changes.
- Providing first line technical support for all devices including laptops and mobile phones.
- Setting up system access and maintaining access rights
- Ensuring new systems and changes to existing systems are designed, developed, deployed and managed in accordance with priorities and business requirements.
- Assist in developing strategic plans for the development of the ICT requirements.


Company Details

USAID- Pathfinder International (multinational)

Cairo, Egypt

501-1000 employees

Non-Profit Organizations

N/A

Sep 2015 to present (2 years 1 month)
System Administrator at Gulfcryo gases

Experience Details

System Administrator

IT/Software Development

Experienced (Non-Manager)

- Deploying and maintaining the IT Network infrastructure to 7 different locations in Egypt.
- Manage company IT Infrastructure, software and business application.
- Describe complex technology solutions in business terms and technical terms and demonstrate business value to Users.
- Develop plans and budgets for future IT needs based on corporate objectives.
- Managing and administrating activates for the new projects (IT Purchasing).
- Working and Supervise local and Gulf IT team (Jordon, Dubai and Kuwait) direct reporting to group IT Manager in Dubai.
- Implement and coordinate ERP project with all life cycle for production line for all 6 branches.
- Perform initial remote technical support for clients in different sites.
- Installing & Configuring Cisco Switches, Cisco IP Telephony.
- Configuration and testing of any new hardware and software.
- Installing and operating Windows desktop and server operating systems.
- Provide troubleshooting and configuration support for client desktop and networking environment.
- Maintain all local IT, networks, servers, Laptops, computers, printers, scanners, and consumables.
- Perform system administration tasks on the Windows Servers platforms such as Managing AD Users and Computers and set GPOs, and, Hyper-V technology and terminal services. ERP DB Support and admin.
- Perform Administration tasks on Linux Red Hat enterprise.
- Experience in AVAYA IP phones, IBM Servers, HP servers and storage solutions.
- Perform servers’ backup and restore database servers.
- Develop and maintain corporate IT policies regarding the execution and testing of information.
- Perform regular security monitoring to identify any possible intrusions.


Company Details

Gulfcryo gases (multinational)

Dubai, United Arab Emirates

501-1000 employees

Oil and Gas

N/A

May 2013 to Aug 2015 (2 years 3 months)
System Administrator/Support Engineer at Orascom Construction Industries

Experience Details

System Administrator/Support Engineer

IT/Software Development

Entry Level

N/A


Company Details

Orascom Construction Industries

Cairo, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

www.Orascomci.com

Jun 2009 to Aug 2013 (4 years 2 months)
Technical Field Engineer at Ln Dot Net Orange DSL

Experience Details

Technical Field Engineer

IT/Software Development

Entry Level

N/A


Company Details

Ln Dot Net Orange DSL

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Jul 2006 to Jun 2009 (2 years 11 months)

Achievements


In Univeristy I achieved final project named " Fire Alarm system" with Excellent degree. also have been tranined in IBM for most recent hardware and system maintenance, and have training also in Egyptian TV& Radio union for broadcast and progarm application support and administration.

Education

Computer Science in Computer Engineering

Education Details

Computer Science

Computer Engineering, Computer Science

Modern Academy for engineering and technology, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy for engineering and technology
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ebhrahima Secondary school

Egypt

2000

B / Very Good / 75 - 85%

N/A

Ebhrahima Secondary school
2000

Certifications

MCSA
Jan 2015

Certificate details

MCSA

Jan 2015

N/A

N/A

N/A

Networkers

N/A

Certificate details

CompTIA Network N+

Jan 2011

N/A

N/A

N/A

N/A

MCITP
Jan 2014

Certificate details

MCITP

Jan 2014

N/A

N/A

N/A

N/A

CCNA
Jan 2008

Certificate details

CCNA

Jan 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

MCSA

Jan 2015

Networkers

N/A

Training/Course Details

MCITP

Jan 2011

Global Knowlegde

N/A

Training/Course Details

ComPTIA Network N+

Jan 2008

IBM

Network Infrasturcture. Linux Operatng system Client/Server Windows Client/Server

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCCNACRMCloudingCommunicatorCompTIA Network N+Computer EngineeringComputer ScienceConstruction - Industrial Facilities And InfrastructureCustomer ServiceE-commerceERPERP/SAPEnglishGermanGreenGulfcryo GasesHayper-VHelpdeskICT ManagmentITIT EngineerIT ManagerIT Manager/ System AdministratorITILInternetJIRA/Spice Works/CRMLeaderLinuxLinux Operating SystemMCITPMCSAMac OSMicrosoft WindowsMusicNetwork AdministratorNetworkingNon-Profit OrganizationsOffice 365Oil And GasOrganizerPlannerProblem SolverProject ManagementReadingServers ManagmentSoftware DevelopmentSportsSystem AdmiistratorSystem AdministratorSystem Administrator/Support EngineerTeamTechnical Field EngineerTechnical SupportTechnologyTravelingUSAID- Pathfinder InternationalVMWareWindows Server 2008Windows Server Administrator

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Mac OS

Mac OS

: Advanced

: Extreme - I love it!

:

3-5 years

Office 365

Office 365

: Advanced

: High

:

3-5 years

helpdesk

helpdesk

: Advanced

: High

:

3-5 years

Project Management

Project Management

: Advanced

: High

:

3-5 years

clouding

clouding

: Advanced

: High

:

3-5 years

Hayper-V

Hayper-V

: Intermediate

: Extreme - I love it!

:

3-5 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Intermediate

: High

:

5-7 years

Linux

Linux

: Intermediate

: High

:

1-3 years

ERP

ERP

: Intermediate

: High

:

1-3 years

CRM

CRM

: Intermediate

: High

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

IT Engineer

IT Engineer

: Expert

: Extreme - I love it!

:

5-7 years

ERP/SAP

ERP/SAP

: Advanced

: High

:

3-5 years

Linux Operating System

Linux Operating System

: Advanced

: High

:

3-5 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

5-7 years

JIRA/Spice Works/CRM

JIRA/Spice Works/CRM

: Advanced

: High

:

5-7 years

ICT Managment

ICT Managment

: Advanced

: High

:

More than 7 years

Windows Server Administrator

Windows Server Administrator

: Advanced

: High

:

5-7 years

Servers Managment

Servers Managment

: Intermediate

: Extreme - I love it!

:

5-7 years

system admiistrator

system admiistrator

: Intermediate

: High

:

5-7 years

IT Manager

IT Manager

: Intermediate

: Extreme - I love it!

:

3-5 years

Network Administrator

Network Administrator

: Intermediate

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Planner, Communicator, Organizer, Problem Solver

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