JL

John Lee

Telephone Operator / Front Office Receptionist at Hilton Dubai Creek Hotel and Residences

Philippines

Work Experience

  • Telephone Operator / Front Office Receptionist

    Hilton Dubai Creek Hotel and Residences

    Jun 2024 - Present -1 yr, 2 months

    United Arab Emirates

    • Job Details:Answering and directing incoming phone calls, providing information to callers and assisting with their queries, operating the switchboard and other telephone equipment, keeping records of calls placed and received, and of related toll charges, interrupting busy lines if an emergency warrants, troubleshooting problems with customer accounts and services, greeting guests and registering them on their stay, processing payment and issuing invoices, providing guests with hotel information about the hotel facilities and timings as well as local attractions and services, handling guest queries and service, handling check-in and check-out and making reservations, maintaining guests accounts and files, ensuring all safety regulations are observed.
  • Private Caregiver

    Private Caregiver

    Aug 2021 - Dec 2022 -1 yr, 4 months

    Lebanon

    • Job Details:Provided comprehensive patient care, including administering medications on time, assisting with mobility and walks, bathing and dressing and maintaining personal hygiene, accompanied the patient to medical appointments, ensuring continuity of care and support.
  • House Keeping Supervisor

    TG Groups and Lorenzo

    Jul 2020 - Jan 2021 -6 months

    Philippines

    • Job Details:Ensured adherence to company cleanliness standards by assigning tasks, inspecting completed work, providing training on handling customer requests effectively, maintained inventory levels by monitoring supplies and ordering replacements as needed, reported areas requiring repair or maintenance to uphold facility quality and safety.
  • Guest Relation Officer - Receptionist

    Conrad Hotel Dubai

    Nov 2016 - Mar 2018 -1 yr, 4 months

    United Arab Emirates

    • Job Details:Welcomed and assisted guests by handling inquiries, processing check-ins and check-outs, accepting payments via cash, cheques, or credit cards, managed reservations, provided information, answered phone calls, and performed various clerical tasks, maintained the cleanliness of the reception area throughout shifts, promptly addressed guest complaints, and collaborated effectively with other departments to ensure a smooth guest experience.
  • Education

    • Bachelor's Degree in Higher Education leading to International Hotel Management

      Thames Valley University

      Jan 2007 - Jan 2011 - 4 yr

    • Bachelor's Degree in Hotel and Restaurant Management

      Ajuy Polytechnic College

      Jan 2002 - Jan 2004 - 2 yr

    Skills

    Languages

    • English

      Fluent
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