john milad bishay

acting as concierge agentFull Time

• Job Details:• Meet and greet guests upon their arrival to the hotel. . • Aware of the concierge operation like shuttle bus transportation and limousine service. • Provide information about the property and the surrounding area. • Handling guest complaints . • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities • maintain fine relationship with guests by providing genuine welcome and gracious goodbye. 1. Time Management training 2. Telephone Étiquette 3. Outlook awareness session , Empowerment Techniques & Handling guests' complaints 4. In House fire fighting 5. Body Language 6. Everyone is a Salesperson & Suggestive Up selling 7. Management conflict 8. Passport to Success 9. Team Building 10. Hospitality from the Heart 11. Previous experience with some hotel computer programs like Opera, MARCHA, Espresso, and Material Control. Arabic: mother tongue English: fluent Italian : Good Typing: English, Arabic Microsoft Word, Microsoft outlook, Microsoft PowerPoint, Internet research. job previous experiences worked as italian teacher H D Trainer