Johan Viljoen

Head of Transformation at Emirates NBD Services

Dubai, United Arab Emirates

Emirates NBD Services

Jul 2024 - Present -11 months

Job Details:Partnered with operations business and IT teams to redefine customer, business, and operations journeys. Spearheaded transformation vertical, collaborated to identify operational efficiencies using RPA, AI, and GenAI solutions, and established a transformation operating model.

Al Hilal Bank

Aug 2022 - Jul 2024 -1 yr, 11 months

Job Details:Directed digital customer engagement across all channels, enhanced revenue, established a customer engagement center of excellence, and orchestrated the migration of the call center to cloud-based solutions.

Absa Group - Africa Regional Office

Jun 2019 - Jul 2022 -3 yrs, 1 month

South Africa

Job Details:Directed channel management and design across 10 banks, implemented customer-centric delivery solutions, and launched a conversational AI solution across all banks.

Absa Group - Africa Regional Office

Dec 2016 - May 2019 -2 yrs, 5 months

South Africa

Job Details:Oversaw digital operations, supported the chief digital officer, implemented strategy, and managed digital channel performance across 11 countries.

Bachelor's Degree in Computational Thinking & Behavioural Economics
Boston College
Jan 2018 - Jan 2019 - 1 Year
Bachelor's Degree in Management of Portfolios
APMG
Jan 2015 - Jan 2015 - 0 Month
Bachelor's Degree in Managing Successful Programmes
APMG
Jan 2015 - Jan 2015 - 0 Month
Bachelor's Degree in Human Resources Management
UNISA
Jan 2009 - Jan 2011 - 2 yr