Basic Info

Joseph Nabil

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Professional Freelancer Photographer/designer at Joe Gad Photography

Experience Details

Professional Freelancer Photographer/designer

Business Development

Senior Management (e.g. VP, CEO)

N/A


Company Details

Joe Gad Photography

Egypt

1-10 employees

Photography

www.facebook.com/joegadphoto

Jan 2014 to present (2 years 11 months)
SME (Subject Matter Expert) Air Canada - IBMC at IBM

Experience Details

SME (Subject Matter Expert) Air Canada - IBMC

IT/Software Development, Project/Program Management, Customer Service/Support

Experienced (Non-Manager)

• Provided support to Air Canada and IBM-Canada employees via phone, chat and email.
• Reporting/following high severity cases.
• Interview the new candidates and score their language and technical skills.
• Support agents in resolving cases.
• Providing training and shadowing for the new employee(s).
• Monitoring agents.
• Reporting CSAT scores and coaching agents.
• Handling weekly schedule of a team composed from 25 persons in 24/7 account.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

ibm.com

Nov 2014 to Apr 2016 (1 year 5 months)
Manulife Canada - French Deskside Technical Support 1.5 at IBM

Experience Details

Manulife Canada - French Deskside Technical Support 1.5

IT/Software Development, Project/Program Management, Customer Service/Support

Experienced (Non-Manager)

• Provided support to Manulife employees via phone.
• Processed their technical issue on Windows, Blackberry and IOS devices.


Company Details

IBM (multinational)

Cairo, Egypt

N/A

Information Technology Services

ibm.com

Nov 2013 to Oct 2014 (11 months)
Skype - TIER 2 – Back office Customer Services Representative at IBM

Experience Details

Skype - TIER 2 – Back office Customer Services Representative

IT/Software Development

Senior Management (e.g. VP, CEO)

• Provided client support and technical issue resolution via E-Mail and Chat.
• Processed Tier 2 technical, billing, and online fraud cases for Skype’s customers worldwide.
• Detected global software bugs, reported and managed queue for support requests.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

www.ibm.com

Aug 2010 to Oct 2013 (3 years 2 months)
Event Coordinator at Figure

Experience Details

Event Coordinator

Business Development

Experienced (Non-Manager)

• Plan, design and produce events while managing all project delivery elements within time limits • Liaise with clients to identify their needs and to ensure customer satisfaction • Conduct market research, gather information and negotiate contracts prior to closing any deals • Provide feedback and periodic reports to stakeholders • Propose ideas to improve provided services and event quality • Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc • Ensure compliance with insurance, legal, health and safety obligations


Company Details

Figure

Egypt

11-50 employees

Entertainment

N/A

Jan 2006 to Dec 2010 (4 years 11 months)

Education

Bachelor's Degree in Faculty of Arts -

Education Details

Bachelor's Degree

Faculty of Arts - , Tourism Guidance section, French department

Ain Shams University, Egypt

C / Good / 65 - 75%

License of Arts, Tourism Guidance section, French department, Ain Shams University.

N/A

Ain Shams University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

2004

B / Very Good / 75 - 85%

N/A

College De La Salle
2004

Certifications

Best Commitment
Jul 2011

Certificate details

Best Commitment

Jul 2011

N/A

N/A

N/A

IBM

N/A

Certificate details

Best Performance

Jul 2012

N/A

N/A

N/A

Skype (IBM)

N/A

Innovation
Sep 2012

Certificate details

Innovation

Sep 2012

N/A

N/A

N/A

IBM

N/A

Certificate details

Best CSAT logo design

Jan 2012

N/A

N/A

N/A

IBM

N/A

Training and Courses

Training/Course Details

Six Sigma

Jan 2014

MoreSteam University

N/A

Training/Course Details

Top Recruiter

Nov 2016

Top Business

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicBest CSAT Logo DesignBest CommitmentBest PerformanceBusinessCall CenterCommunication SkillsCustomer ServiceEnglishEntertainmentEvent CoordinatorFaculty Of Arts -FrenchIBMITInformation Technology ServicesInnovationItalianLeaderLeadershipManulife Canada - French Deskside Technical Support 1.5Microsoft OfficeOrganizerPhotographyPlannerProblem SolverProblem SolvingProfessional Freelancer Photographer/designerProgram ManagementProjectSME (Subject Matter Expert) Air Canada - IBMCSix SigmaSkype - TIER 2 Back Office Customer Services RepresentativeSoftwareSoftware DevelopmentSquashSupportTeam PlayerTechnical SupportTop RecruiterTourism Guidance Section, French Department

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Beginner

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Software

Software

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

More than 7 years

Photography

Photography

: Expert

: Extreme - I love it!

:

1-3 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

5-7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

5-7 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Planner, Organizer, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=296972875&trk=nav_responsive_tab_profilehttps://www.facebook.com/joe.nabil

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