Joel Simon

IT Engineer-Trainee

• Job Details:Managed Active Directory accounts including user creation, password resets, and access control. Troubleshot and resolved hardware, software, and network issues to ensure uptime and secure operations. Configured endpoint protection tools like Trend Micro and Forcepoint DLP in line with internal security policies. Monitored endpoint health using Crowdstrike, Forescout, and verified system-level visibility. Assisted in maintaining secure connectivity and basic network segmentation, with exposure to VLAN concepts. Performed system updates, patch management, and maintained documentation to support IT audits. Tracked hardware/software assets using structured inventory processes and IT documentation standards.