Basic Info

Sara Radwan

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service at National bank of egypt

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

a) Serves customers by providing products, service information and resolving problems.
b) Attracts potential customers by answering products and service questions, suggesting information about other products and service.
c) Opens customers’ accounts and related products (certificates – deposits – loans – credit and debit cards etc.)


Company Details

National bank of egypt

Cairo, Egypt

More than 1000 employees

Banking

www.nbe.com

Sep 2016 to present (1 year 4 months)
Financial Analyst at World vest base

Experience Details

Financial Analyst

Accounting/Finance

Entry Level

• Financial data analyst At World'vest Base Inc. (WVB), June 2016 till present
Job Description:
a) Collection of financial data of a Canadian companies from different sources
b) Sorting of data to be ready for analysis
c) Issuance of company financial report


Company Details

World vest base (multinational)

Cairo, Egypt

51-100 employees

Accounting and Auditing Services

www.wvb.com

Jan 2016 to Jul 2016 (6 months)
Customer service (intern) at QNB bank

Experience Details

Customer service (intern)

Banking

Student

customer service employee can solve the customer problems like : late of loans , cards that not activate , cards recieving , and he can also offer bank services like : certificates with high ineterst for the customer ,and other services.


Company Details

QNB bank

Cairo, Egypt

11-50 employees

Banking

www.qnbbank.com

Aug 2014 to Sep 2014 (1 month)

Achievements


• Customer Service Officer at National Bank of Egypt (NBE) (September 2016 – September 2017) a) Handling all clients’ inquires such as account balances, transaction details, statements and internet services, etc. b) Referring clients to appropriate banking services. c) Solving clients’ problems regarding banking matters and identifying their needs. d) Helping clients in submitting their applications. e) Rendering Information regarding bank accounts, products and services. f) Attracting potential clients by answering customers’ inquires and promoting banking products and services. g) Opening and closing clients’ accounts and other related products such as Certificates, Deposits, Home, Car • Financial Data Analyst at World's Vest Base Inc. (WVB) (June 2016 – August 2016) a) Collecting financial data of Canadian companies from different certified resources. b) Sorting the data to be ready for analysis. c) Preparing financial reports. -My Activities in school as Leader

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

faculty of commerce english section Ain shams university, Egypt

C / Good / 65 - 75%

N/A

N/A

faculty of commerce english section Ain shams university
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el shiekha fatma language school

Egypt

2011

A / Excellent / 85 -100%

N/A

el shiekha fatma language school
2011

Certifications

icdl
Jul 2010

Certificate details

icdl

Jul 2010

N/A

N/A

N/A

N/A

QNB Training
Aug 2014

Certificate details

QNB Training

Aug 2014

N/A

N/A

N/A

Qatar National Bank

Training in Customer Service department

Training and Courses

Training/Course Details

customer service

Sep 2014

QNB bank

N/A

Training/Course Details

Bussines communication skills

Nov 2017

online

This diploma helps me to develop my working knowledge as well as honed my skills for team-working and verbal communications skills. In addition to my coursework, I have experience in the field as I was a customer service officer at National Bank of Egypt (NBE). My job responsibilities include, but are not limited to, handling clients’ inquires and solving their problems, opening and closing various types of banks accounts and products and finally, rendering information about banking products and services

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesActivitiesArabicBank CardsBankingBanking FieldBussines Communication SkillsCommunicatorCustomer ServiceEncouragementEnglishFinanceFinancial AnalystFrenchFriendly PeopleHopeIcdlInsuranceInternetMicrosoft ExcelMicrosoft OfficeMicrosoft WordMoviesMusicMy FamilyOptimismOrganizerPlannerProblem SolverQNB TrainingSocialSportsSupportTechnologiesWorld Vest Base

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Finance

Finance

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

Less than 1 year

bank cards

bank cards

: Advanced

: High

:

Less than 1 year

Fields of Expertise

banking field

banking field

: Expert

: Extreme - I love it!

:

1-3 years

Bussines communication skills

Bussines communication skills

: Expert

: Extreme - I love it!

:

Less than 1 year

Financial Analyst

Financial Analyst

: Expert

: Extreme - I love it!

:

Less than 1 year

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Communicator, Organizer, Problem Solver, Social

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