Joan Omana

Boutique Supervisor

• Job Details:Oversee day-to-day operations, leading a team of client advisors & stock associates of two boutiques to meet and exceed KPIs & client experience standards. Monitor team performance and provide on-the-spot coaching, ensuring team members are equipped with necessary knowledge and skills. Handle client inquiries, complaints, and escalations with prompt resolution. Drive revenue growth through strategic sales initiatives and exceptional client service.

Store Manager

• Job Details:Ensuring the team delivers excellent customer service and maintaining high levels of satisfaction. Drive revenue growth through strategic planning to achieve targets and KPIs. Handle and respond to customer complaints professionally. Hiring, training, and overseeing new team members.

Store Supervisor

• Job Details:Oversee all managerial responsibilities, including setting and achieving store and individual targets. Maintain high standards of visual merchandising and presentation. Develop strategies to increase revenues and manage reports to assess business success.