Jesica Navarette Fadel

Account Manager Coordinator Full Time

• Job Details:• Point of contact and support of Account Managers and Executives. • Create Performance reports. Administrative and Documentation. • Support in establishing relationship to partners and vendors. • Help on research and contact to acquire new clients and new business • Update the team of new policies and company updates • Coordinate and communicate with other departments in support of the Account Management Team

Key Account Manager Full Time

• Job Details:• Acquire new Business accounts. • Introduce and present company product and services. • Establish and maintain good relationship with partners and vendors. • Handle the overall account management and support for the Business client • Develop, own and implement account strategy.

Senior Supervisor Full Time

• Job Details:• Monitor and supervise a cluster of a tea. Team Handling, Coaching and Training of Team Leaders. • Works closely with Call Center IT, HR and management to analyze and optimize call center operations. • Ensure Team KPI performance is on track. Motivate team to achieve targets. • Establishes standards, policies, operating procedures, and requirements related to call center operations. • Develops, refines, and reports on statistics for call center operation and IVR, including agent occupancy, abandon rate, first call resolution, etc.