JAYAKUMAR SRINIVASAN

Sr Hardware Engineer (Wintel Administration)Full Time

• Job Details: Administrating the windows network environment having more than 600 users & 50+ high-availability production servers in 12 different remote locations ensuring maximum uptime.  Managing a domain tree in Windows 2003 & 2008 Enterprise environment and managing MS Exchange 2010. Presently working on Windows 2012 Migration.  Managing users, computers, groups, OU, other AD objects and mailboxes as part of day to day activity.  Configured & Maintaining WDS for various OS image installation to reduce the manual effort & time consuming based on business requirement.  Deploying, Configuring DFS & managing File, Print & various Automation production servers as per business requirement. Also virtualize servers using VMWare ESXi & Hyper-V based on business requirement.  Responsible for Level-3 hardware troubleshooting & technical support for Servers, Desktops, Laptops, Printers, Scanners and other IT Equipments in entire division.  Monitoring all servers & network resources for performance & Utilization; reporting to Divisional IT Manger by periodically as part of proactive management and maintain all resources availability 99.5% as per SLA.  Implemented and managing IP Subnets by configuring various DHCP & DNS servers in different VLAN as per project plan.  Taking care of different kind of aspects including spyware, antivirus detection and cleaning progress. Responsible for antivirus protection in all sites using Kaspersky Security Center.  Recommend changes to improve systems and network, and determine hardware or software requirements.  Coordinating with various vendors, suppliers & Service Providers for different kind of activities such as project implementation, delivery, IT hardware warranty & service claim. Also supervising various service providers to ensure complete project on time as per project plan with agreed SLA.  Experienced in ITIL standard tool SDMS (Service Desk Management System) such incident Call logging, responds, prioritize and preparing monthly report.  Handling different kind of aspect such as Server Preventive maintenance, initiating & handling system change control, time to time auditing & corrective action plan to ensure infrastructure on standard & secured with high availability.  Maintain confidentiality with regard to the information being processed, stored or accessed by the network.  Managing 6 member of team by technical training, reviewing performance monitor and improvisation. Also sharing knowledge among the team to ensure growth of team support.  Document all SOP, project implementations, technical troubleshooting, problems and resolutions for future reference. Also reviewing company standards & policies time to time,  Managing secured data Backup & disaster recovery based on business need.  On-Call (24/7)

System EngineerFull Time

• Job Details: Installed, configured, and provide troubleshooting for Windows Server 2003.  Provided technical support for hardware/software configurations and applications.  Performed day-to-day administration functions, backup and restoration, file server maintenance.  Managed user accounts, groups, print queues and controlling access rights using Active Directory.  Solely responsible for all IT decision making, support and administration at a site of more than 200 ‘demanding users’ in a fast paced IT & BPO environment.  Implemented and managed IP Addressing; configured TCP/IP addressing on a server.  Served as Team Lead in charge of desktop deployment with team mates and managing ITIL standard service desk using Remedy Tool.  Administered/provided troubleshooting for MS Outlook.  Maintaining IT Asset using In house application Asset Management System and coordinating with vendor for service and warranty claim.  Monitored server performance.  Backup administration.  On-Call (24x7).