john kamal samwel

Senior Technical Support EngineerFull Time

• Job Details:Visit our customers of different travel agencies in upper Egypt and support them to solve any technical issues.  Answering calls of different customers and handling all their issues related to Amadeus system .  Following all the trouble shooting steps in order to solve OS errors.  Recording all of calls inquires and complains of the customers on CRM.  Ready to Support our customers outdoor regarding H.W issues. (If needed )  Acting as IT Coordinator and System & Network Administrator in case of their absence.  Coordinate with colleges to maintain our company standards of quality in answering all the inbound calls .