Basic Info

Mansour Abo Bakr

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Corporate Account Manager at Knowledge® Consulting and Talent Development

Experience Details

Senior Corporate Account Manager

Sales/Retail

Experienced (Non-Manager)

o Updating full accounts information on account profile on monthly basis.
o Preparing accounts plans and schedules to identify specific targets.
o Achieving monthly targets and acquiring new corporate accounts.
o Building relationship with clients in order to start sales process.
o Updating customers on spot with all new offers and special promotion.
o Resolving customer concerns & complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
o Providing training, support, guidance and solutions to the team.
o Ensuring proper internal and interdepartmental communication.


Company Details

Knowledge® Consulting and Talent Development

Cairo, Egypt

11-50 employees

Training and Coaching

http://www.knowledge-eg.com

May 2016 to present (1 year 7 months)
Senior Corporate Account Manager at Optimum Systems – a Vodafone Qatar Business Partner

Experience Details

Senior Corporate Account Manager

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Optimum Systems – a Vodafone Qatar Business Partner

Doha, Qatar

11-50 employees

Telecommunications

http://optimum.systems/

Dec 2015 to Apr 2016 (4 months)
Senior Relationship Manager at Jobzella

Experience Details

Senior Relationship Manager

Sales/Retail

Experienced (Non-Manager)

• Prepared clients needs and plans to identify specific targets & achieving monthly targets.
• Acquired new clients.
• Built relationship with existing clients.
• Participated in marketing events such as employments fairs & educational events.
• Updated customers on spot with all new offers and special promotion.
• Identified and resolved client concerns.
• Resolved customer complaints by investigating problems, developing solutions, preparing reports & making recommendations to management.


Company Details

Jobzella

Cairo, Egypt

11-50 employees

Human Resources

http://www.jobzella.com/

Aug 2014 to Dec 2015 (1 year 4 months)
Enterprise Direct Account Manager at Vodafone Egypt

Experience Details

Enterprise Direct Account Manager

Sales/Retail

Experienced (Non-Manager)

 Filling in and updating full accounts information on account profile on monthly basis.
 Preparing accounts plans and schedules to identify specific targets.
 Achieving monthly targets through up/cross selling VF products/services at the base and acquiring new corporate accounts.
 Developing new revenue streams through total communication, fixed products and new projects.
 Building relationship with all touch points as well to identify all touch points (decision maker, influencer, facilitator and SPOC) amongst the targeted leads in order to start sales process.
 Participating in marketing events such as seminars, trade shows, and telemarketing events.
 Updating customers on spot with all VF new offers and special promotion.
 Identifying and resolving client concerns.
 Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

vodafone.com.eg

Nov 2012 to Jun 2014 (1 year 7 months)
Retail Team Leader at Vodafone Egypt

Experience Details

Retail Team Leader

Sales/Retail

Experienced (Non-Manager)

 Supervising and developing team’s performance.
 Enhancing sales figures month over month.
 Providing support guidance and solutions to the team.
 Performing individual development plans team members.
 Recognizing the team’s efforts & performing coaching sessions.
 Performing monthly one on one to team members.
 Handling customers' complaints & decreasing them month over month.
 Ensuring proper internal and interdepartmental communication.
 Handling variance reports and taking corrective and preventive actions.
 Delivery of all the assigned tasks on time.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

vodafone.com.eg

Apr 2011 to Oct 2012 (1 year 6 months)
Retail Shift Leader at Vodafone Egypt

Experience Details

Retail Shift Leader

Sales/Retail

Experienced (Non-Manager)

Handling & updating store POS calendar on daily basis and performing effective daily briefing.
Enhancing sales figures on daily basis and month over month.
Handling the cash end of day process and transferring cash to bank.
Handling the store’s floor in high traffic cases.
Maintaining store’s look & feel (maintenance, cleanliness, displays, etc….).
Providing support, direction and assistance to the staff on all areas of assigned duties during the shift.
Acting as a supervisor in case of supervisor’s absence.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

vodafone.com.eg

Jul 2010 to Mar 2011 (8 months)
Senior Retail Sales Executive at Vodafone Egypt

Experience Details

Senior Retail Sales Executive

Sales/Retail

Experienced (Non-Manager)

Handling "Vodafone One" customers inquires & complaints in a friendly and professional manner ensuring the required quality of service.
Communicating effectively with other departments in order to provide the required customer service standards.
Achieving the agreed sales targets for the different consumer & enterprise products & services.
Providing required support and training to junior staff.
Acting as shift leader in case of shift leader's absence.
Maintaining store's look & feel and ensuring "First Visit Resolution" implementation.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

vodafone.com.eg

Nov 2009 to Jun 2010 (7 months)
Retail Sales Executive at Vodafone Egypt

Experience Details

Retail Sales Executive

Sales/Retail

Experienced (Non-Manager)

Greeting and acknowledging every customer in a friendly and professional manner.
Making up selling & cross selling when dealing with customers in a professional way.
Receiving and recording a variety of payments and cash-related transactions; issue receipts to customers.
Preparing daily cash report and balance the cash drawer.
Providing information regarding products, company policies, discounts and promotions in addition to make selling deals.
Solving customers' problems quickly and effectively.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

vodafone.com.eg

Aug 2008 to Oct 2009 (1 year 2 months)
Customer Care Representative at Vodafone Egypt

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

Providing direct front-desk customer assistance; directing and providing information to customers, and facilitating the resolution of customer complaints and queries.
Processing and overseeing the processing of customer cash transactions.
Performing miscellaneous job-related duties as assigned.
Ensuring maximum customer satisfaction.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

vodafone.com.eg

Nov 2006 to Jul 2008 (1 year 8 months)

Achievements


Achieving 156% sales achievement in DAM department during fiscal year 2013-2014.
Receiving appreciation certificate from EBU director for account management performance in DAM department during fiscal year 2013-2014.



Creating store database system for Vodafone 10th of Ramadan store enables to promote store products for different segments.


Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2005

Training and Courses

Training/Course Details

Anti-bribery E-Training

May 2014

Vodafone Egypt

N/A

Training/Course Details

Negotiation Skills

Apr 2014

Vodafone Academy

 Introduction to negotiation skills.  Red/Blue issues.  Preparing the negotiation.  Preparing & planning for power.  Introduction to planning for negotiations.  Planning for effective bargaining.

Training/Course Details

Professional Business Writing

Feb 2014

Vodafone Academy

 Business writing & business writing planning.  Types of replies and requests.  Sales promotional letters.  New versus old business writing.  SOPPADA.  Email etiquette.

Training/Course Details

Recommend The Best

Apr 2011

Vodafone Egypt

 Mindset X & mindset Y.  Buying cycle.  Buyers' types.  DISC model.  FAB model.

Training/Course Details

Creating Lifetime Raving Fans

Feb 2010

Vodafone Egypt

 Defining a lifetime raving fan.  Compelling reasons for developing lifetime raving fans.  Way is complaint an opportunity.  Types of complainers.  Understanding the major personality types & behavioral styles.  Lifetime raving fan tools.

Training/Course Details

Sales Diploma

Mar 2009

Canadian Training Center Of Human Development

 Customer's decision making steps.  Communication principles in selling process.  Presentation principles in selling process.  Overcoming customer's objection rules.  Closing sale ways & proecss.

Training/Course Details

BBSA Program

May 2006

Future Generation Foundation (FGF)

 Developed Language and Computer skills.  Enhanced Presentation & project development skills.  Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

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Last update more than 6 months ago.

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Profile Skills and Keywords

Account ManagementAccountingAnti-bribery E-TrainingArabicBBSA ProgramBusiness DevelopmentCreating Lifetime Raving FansCustomer Care RepresentativeCustomer ServiceEager To LearnEnglishEnsuring Maximum Customer SatisfactionEnterprise Direct Account ManagerFrenchHard WorkerHuman ResourcesInitiativeInnovativeInternetLeading TeamMaintain Customer ExperienceMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft WordNegotiation SkillsPlannerProfessional Business WritingRecommend The BestRetailRetail Sales ExecutiveRetail Shift LeaderRetail Team LeaderSalesSales DiplomaSenior Corporate Account ManagerSenior Relationship ManagerSenior Retail Sales ExecutiveStaff Support & TrainingSupportSupportiveTelecommunicationsTraining And CoachingVodafone EgyptWork In A Team

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

Less than 1 year

Microsoft Project

Microsoft Project

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Work in a team

Work in a team

: Expert

: Extreme - I love it!

:

More than 7 years

Eager to learn

Eager to learn

: Expert

: Extreme - I love it!

:

More than 7 years

Staff support & training

Staff support & training

: Expert

: Extreme - I love it!

:

5-7 years

Ensuring maximum customer satisfaction

Ensuring maximum customer satisfaction

: Expert

: High

:

More than 7 years

Leading team

Leading team

: Advanced

: Extreme - I love it!

:

1-3 years

Account Management

Account Management

: Advanced

: High

:

1-3 years

Maintain Customer Experience

Maintain Customer Experience

: Advanced

: High

:

More than 7 years

Key Skills

Planner, Hard worker, Initiative, Innovative, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=101528475&trk=hp-identity-photohttps://www.facebook.com/mansour.salim

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