Basic Info

Name: Mansour Abo Bakr

Professional Experience: 8 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Senior Corporate Account Manager at Knowledge® Consulting and Talent Development

Experience Details

Job Title: Senior Corporate Account Manager

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: o Updating full accounts information on account profile on monthly basis.
o Preparing accounts plans and schedules to identify specific targets.
o Achieving monthly targets and acquiring new corporate accounts.
o Building relationship with clients in order to start sales process.
o Updating customers on spot with all new offers and special promotion.
o Resolving customer concerns & complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
o Providing training, support, guidance and solutions to the team.
o Ensuring proper internal and interdepartmental communication.

Company Details

Name: Knowledge® Consulting and Talent Development

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Training and Coaching

Website: http://www.knowledge-eg.com

May 2016 to present (1 year 5 months)

Senior Corporate Account Manager at Optimum Systems – a Vodafone Qatar Business Partner

Experience Details

Job Title: Senior Corporate Account Manager

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: N/A

Company Details

Name: Optimum Systems – a Vodafone Qatar Business Partner

Location: Doha, Qatar

Size: 11-50 employees

Industries: Telecommunications

Website: http://optimum.systems/

Dec 2015 to Apr 2016 (4 months)

Senior Relationship Manager at Jobzella

Experience Details

Job Title: Senior Relationship Manager

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: • Prepared clients needs and plans to identify specific targets & achieving monthly targets.
• Acquired new clients.
• Built relationship with existing clients.
• Participated in marketing events such as employments fairs & educational events.
• Updated customers on spot with all new offers and special promotion.
• Identified and resolved client concerns.
• Resolved customer complaints by investigating problems, developing solutions, preparing reports & making recommendations to management.

Company Details

Name: Jobzella

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Human Resources

Website: http://www.jobzella.com/

Aug 2014 to Dec 2015 (1 year 4 months)

Enterprise Direct Account Manager at Vodafone Egypt

Experience Details

Job Title: Enterprise Direct Account Manager

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details:  Filling in and updating full accounts information on account profile on monthly basis.
 Preparing accounts plans and schedules to identify specific targets.
 Achieving monthly targets through up/cross selling VF products/services at the base and acquiring new corporate accounts.
 Developing new revenue streams through total communication, fixed products and new projects.
 Building relationship with all touch points as well to identify all touch points (decision maker, influencer, facilitator and SPOC) amongst the targeted leads in order to start sales process.
 Participating in marketing events such as seminars, trade shows, and telemarketing events.
 Updating customers on spot with all VF new offers and special promotion.
 Identifying and resolving client concerns.
 Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: vodafone.com.eg

Nov 2012 to Jun 2014 (1 year 7 months)

Retail Team Leader at Vodafone Egypt

Experience Details

Job Title: Retail Team Leader

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details:  Supervising and developing team’s performance.
 Enhancing sales figures month over month.
 Providing support guidance and solutions to the team.
 Performing individual development plans team members.
 Recognizing the team’s efforts & performing coaching sessions.
 Performing monthly one on one to team members.
 Handling customers' complaints & decreasing them month over month.
 Ensuring proper internal and interdepartmental communication.
 Handling variance reports and taking corrective and preventive actions.
 Delivery of all the assigned tasks on time.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: vodafone.com.eg

Apr 2011 to Oct 2012 (1 year 6 months)

Retail Shift Leader at Vodafone Egypt

Experience Details

Job Title: Retail Shift Leader

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: Handling & updating store POS calendar on daily basis and performing effective daily briefing.
Enhancing sales figures on daily basis and month over month.
Handling the cash end of day process and transferring cash to bank.
Handling the store’s floor in high traffic cases.
Maintaining store’s look & feel (maintenance, cleanliness, displays, etc….).
Providing support, direction and assistance to the staff on all areas of assigned duties during the shift.
Acting as a supervisor in case of supervisor’s absence.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: vodafone.com.eg

Jul 2010 to Mar 2011 (8 months)

Senior Retail Sales Executive at Vodafone Egypt

Experience Details

Job Title: Senior Retail Sales Executive

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: Handling "Vodafone One" customers inquires & complaints in a friendly and professional manner ensuring the required quality of service.
Communicating effectively with other departments in order to provide the required customer service standards.
Achieving the agreed sales targets for the different consumer & enterprise products & services.
Providing required support and training to junior staff.
Acting as shift leader in case of shift leader's absence.
Maintaining store's look & feel and ensuring "First Visit Resolution" implementation.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: vodafone.com.eg

Nov 2009 to Jun 2010 (7 months)

Retail Sales Executive at Vodafone Egypt

Experience Details

Job Title: Retail Sales Executive

Job Role: Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: Greeting and acknowledging every customer in a friendly and professional manner.
Making up selling & cross selling when dealing with customers in a professional way.
Receiving and recording a variety of payments and cash-related transactions; issue receipts to customers.
Preparing daily cash report and balance the cash drawer.
Providing information regarding products, company policies, discounts and promotions in addition to make selling deals.
Solving customers' problems quickly and effectively.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: vodafone.com.eg

Aug 2008 to Oct 2009 (1 year 2 months)

Customer Care Representative at Vodafone Egypt

Experience Details

Job Title: Customer Care Representative

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: Providing direct front-desk customer assistance; directing and providing information to customers, and facilitating the resolution of customer complaints and queries.
Processing and overseeing the processing of customer cash transactions.
Performing miscellaneous job-related duties as assigned.
Ensuring maximum customer satisfaction.

Company Details

Name: Vodafone Egypt (multinational)

Location: Cairo, Egypt

Size: N/A

Industries: Telecommunications

Website: vodafone.com.eg

Nov 2006 to Jul 2008 (1 year 8 months)

Achievements

See Achievements

Achievements as Enterprise Direct Account Manager at Vodafone Egypt (2012 - 2014)
Achieving 156% sales achievement in DAM department during fiscal year 2013-2014.
Receiving appreciation certificate from EBU director for account management performance in DAM department during fiscal year 2013-2014.

Achievements as Retail Team Leader at Vodafone Egypt (2011 - 2012)
Creating store database system for Vodafone 10th of Ramadan store enables to promote store products for different segments.

Other achievements in school, university, sports, etc...

Education

Bachelor's Degree in Accounting

Cairo University

2001 - 2005

Training and Courses

Anti-bribery E-Training at Vodafone Egypt

May 2014

Training/Course Details

Training Name: Anti-bribery E-Training

Date: May 2014

Institution: Vodafone Egypt

Description: N/A

Negotiation Skills at Vodafone Academy

Apr 2014

Training/Course Details

Training Name: Negotiation Skills

Date: Apr 2014

Institution: Vodafone Academy

Description:  Introduction to negotiation skills.  Red/Blue issues.  Preparing the negotiation.  Preparing & planning for power.  Introduction to planning for negotiations.  Planning for effective bargaining.

Professional Business Writing at Vodafone Academy

Feb 2014

Training/Course Details

Training Name: Professional Business Writing

Date: Feb 2014

Institution: Vodafone Academy

Description:  Business writing & business writing planning.  Types of replies and requests.  Sales promotional letters.  New versus old business writing.  SOPPADA.  Email etiquette.

Recommend The Best at Vodafone Egypt

Apr 2011

Training/Course Details

Training Name: Recommend The Best

Date: Apr 2011

Institution: Vodafone Egypt

Description:  Mindset X & mindset Y.  Buying cycle.  Buyers' types.  DISC model.  FAB model.

Creating Lifetime Raving Fans at Vodafone Egypt

Feb 2010

Training/Course Details

Training Name: Creating Lifetime Raving Fans

Date: Feb 2010

Institution: Vodafone Egypt

Description:  Defining a lifetime raving fan.  Compelling reasons for developing lifetime raving fans.  Way is complaint an opportunity.  Types of complainers.  Understanding the major personality types & behavioral styles.  Lifetime raving fan tools.

Sales Diploma at Canadian Training Center Of Human Development

Mar 2009

Training/Course Details

Training Name: Sales Diploma

Date: Mar 2009

Institution: Canadian Training Center Of Human Development

Description:  Customer's decision making steps.  Communication principles in selling process.  Presentation principles in selling process.  Overcoming customer's objection rules.  Closing sale ways & proecss.

BBSA Program at Future Generation Foundation (FGF)

May 2006

Training/Course Details

Training Name: BBSA Program

Date: May 2006

Institution: Future Generation Foundation (FGF)

Description:  Developed Language and Computer skills.  Enhanced Presentation & project development skills.  Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

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