Basic Info

Gamal Ahmed

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Advisor at Raya contact center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

Answer the cst inquires through the phone and make follow ups for cst complaint
Technical support for internet (ADSL/GPON) ,iptv andlandline issue.
Also sales for company products
Etisalat UAE (home services)


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

May 2015 to present (1 year 7 months)

Achievements


Top Quality Achiever march 2016


Education

Languages and translation in English

Education Details

Languages and translation

English

Cairo Higher Institute for Languages, Simultaneous Translation and Administrative Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Higher Institute for Languages, Simultaneous Translation and Administrative Sciences
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El malek el saleh

Egypt

2009

B / Very Good / 75 - 85%

N/A

El malek el saleh
2009

Certifications

HRM
Jun 2016

Certificate details

HRM

Jun 2016

N/A

N/A

N/A

HRCI

this certificate fot Human Resources Management with 30 credit hours
From (Human Resources certificate institute)
U.N

Training and Courses

Training/Course Details

Soft skills

Mar 2011

Resala charity

N/A

Training/Course Details

Leadership

Jul 2011

Resala charity

N/A

Training/Course Details

Time management

Feb 2012

Resala charity

N/A

Training/Course Details

Mini T.O.T

Jun 2013

Resala charity

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAnalyticalArabicBurgerConsumer ServicesCustomer ServiceCustomer-orientedEnglishHRMLeaderLeadershipMicrosoft OfficeMini T.O.TRaya Contact CenterSoft SkillsSupportSupportiveTeam PlayerTechnical SupportTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Leader, Customer-oriented, Team Player, Supportive

Online Presence

https://www.facebook.com/jimmy.mccartney.77

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