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Gamal Aly

Account Advisor at Raya contact center

Dar Alsalam, Cairo, Egypt

Work Experience

  • Quality Assurance SpecialistFull Time

    talabat

    Jul 2017 - Present -8 yrs

    • Account AdvisorFull Time

      Raya contact center

      May 2015 - Present -10 yrs, 2 months

      Egypt , Cairo

      • Job Details:Answer the cst inquires through the phone and make follow ups for cst complaint Technical support for internet (ADSL/GPON) ,iptv andlandline issue. Also sales for company products Etisalat UAE (home services)

      • Education

      • Languages and translation in English

        Cairo Higher Institute for Languages, Simultaneous Translation and Administrative Sciences

        Jan 2009 - Jan 2013 - 4 yr

      • High School - Thanaweya Amma

        El malek el saleh

        Jan 2009 

      Skills

      • Technical Support
      • Microsoft Office

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      Training & Certifications

      • ISO 9001:2015 Quality Management System Auditor

        Udemy·2019

      • Lean Six Sigma Yellow Belt Certification

        Udemy·2019

      • HRM

        HRCI·2016

      • Mini T.O.T

        Resala charity·2013

      • Time management

        Resala charity·2012

      • Leadership

        Resala charity·2011

      • Soft skills

        Resala charity·2011
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