Basic Info

Gamal Ahmed

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Advisor at Raya contact center

Experience Details

Account Advisor

Customer Service/Support

Entry Level

Answer the cst inquires through the phone and make follow ups for cst complaint
Technical support for internet (ADSL/GPON) ,iptv andlandline issue.
Also sales for company products
Etisalat UAE (home services)


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

May 2015 to present (1 year 11 months)

Achievements


Top Quality Achiever march 2016


Education

Languages and translation in English

Education Details

Languages and translation

English

Cairo Higher Institute for Languages, Simultaneous Translation and Administrative Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Higher Institute for Languages, Simultaneous Translation and Administrative Sciences
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El malek el saleh

Egypt

2009

B / Very Good / 75 - 85%

N/A

El malek el saleh
2009

Certifications

HRM
Jun 2016

Certificate details

HRM

Jun 2016

N/A

N/A

N/A

HRCI

this certificate fot Human Resources Management with 30 credit hours
From (Human Resources certificate institute)
U.N

Training and Courses

Training/Course Details

Soft skills

Mar 2011

Resala charity

N/A

Training/Course Details

Leadership

Jul 2011

Resala charity

N/A

Training/Course Details

Time management

Feb 2012

Resala charity

N/A

Training/Course Details

Mini T.O.T

Jun 2013

Resala charity

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAnalyticalArabicBurgerConsumer ServicesCustomer ServiceCustomer-orientedEnglishHRMLeaderLeadershipMicrosoft OfficeMini T.O.TRaya Contact CenterSoft SkillsSupportSupportiveTeam PlayerTechnical SupportTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

Technical support

Technical support

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Leader, Customer-oriented, Team Player, Supportive

Online Presence

https://www.facebook.com/jimmy.mccartney.77

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