
jihan al-morad
Delegates Relation Specialist at Impactic Global GmbH
Giza, EgyptWork Experience
Impactic Global GmbH
Apr 2023 - Present -2 yrs
- Job Details:Responsible for building and maintaining relationships with event attendees, delegates, and stakeholders. Main duties include managing delegate registrations and inquiries, ensuring a smooth event experience for attendees, providing customer support before, during, and after events, coordinating with internal teams to address delegate needs, gathering feedback and maintaining databases for future engagement.
Integrated Marketing Foundation
Apr 2020 - Apr 2023 -3 yrs
- Job Details:Responsible for assisting customers, driving sales, and ensuring a positive shopping experience. Key duties include engaging with customers to understand their needs, recommending products or services to boost sales, processing transactions and handling inquiries, meeting sales targets and promoting offers, maintaining product knowledge and stock awareness.
Integrated Marketing Foundation
Apr 2018 - Apr 2020 -2 yrs
- Job Details:Responsible for selling products or services through digital platforms and ensuring customer satisfaction. Key duties include managing online inquiries and engaging with customers, promoting products via e-commerce websites, social media, or email, processing orders, payments, and returns, meeting sales targets and tracking performance, providing excellent customer service and support.
Customer Support Representative
Vodafone UK
Apr 2017 - Apr 2018 -1 yr
- Job Details:Handling customer inquiries via phone, email, or chat, assisting with billing, technical support, and account management, resolving complaints and escalating issues when necessary, promoting Vodafone products and services to meet sales targets, ensuring customer satisfaction and maintaining high service.
Education
Bachelor's Degree in Social Work
Helwan UniversityJan 2012 - Jan 2017 - 5 yr
Skills
- Organizational skills
- Customer Support
- Email Support
- Administration
- Client Relations
- Emarketing
- Typing
- Communication
- Customer Care
- Problem Solving
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Languages
English
Fluent