JG

Jesus Jr Gonzales

Technical Support Specialist

Philippines

Work Experience

  • Technical Support Specialist

    CCC by STC

    Feb 2014 - Sep 2023 -9 yrs, 7 months

    • Job Details:Perform configuration changes activities and duties for entire network using network management tools. Handle customer complaints as level three with coordination with customer operations. Perform fault localization and troubleshooting.

  • NFM Engineer (Huawei)

    SNS (Saudi Networkers Services Ltd.)

    Oct 2008 - Oct 2013 -5 yrs

    • Job Details:Supply in Huawei work as GPON back support in STC HBU system support section for activation, troubleshooting regarding issues for HSI, VoIP, and IPTV services.

  • Telecom Field Supervisor

    SDMC Technologies

    Sep 2003 - Oct 2008 -5 yrs, 1 month

    • Job Details:Assigned as telecom supervisor for Ericsson 2G and 3G project and ALU (ISAM/ASAM) xDSL250K project. Installation and testing of optical solution BPON & GPON equipment.

  • Communication Inspector

    GPT Special Project Management Limited (Marconi)

    Sep 2001 - May 2003 -1 yr, 8 months

    • Job Details:Responsible for quality installation, testing, and acceptance of various telecommunication equipment.

    • Education

    • Diploma in Information Technology & Services

      YouView London University

      Jan 2024 

    • Bachelor's Degree in Aircraft Maintenance

      PATTS College of Aeronautics

      Jan 2000 

    • Diploma in Aircraft Technician Course

      Jan 1998 

    Skills

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